Beyond Philosophy
SEPTEMBER 26, 2024
Learn more about Colin Shaw : Join over 85,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: Personalization is an exciting and developing area for Customer Experiences. On the podcast, we hosted Graham Hill, Ph.D., to talk about it, and I wanted to share Hill’s insight here, too.
CX Network
SEPTEMBER 26, 2024
Sahil Shetty explains how Lowe's, Sephora and Home Depot are innovating the in-store customer experience
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Customer Think
SEPTEMBER 26, 2024
In this article, I explore the often-overlooked elements of strategy development to avoid simply repeating common discussions on this topic. Article source: [link] Introduction A well-executed B2B customer experience (CX) strategy can be the cornerstone of long-term success in today’s competitive landscape.
CX Network
SEPTEMBER 26, 2024
As AI plays a greater role in customer service, Nick Glimsdahl shares 7 steps to help service leaders prepare for an uncertain future
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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
Customer Think
SEPTEMBER 26, 2024
The latest edition of the International Journal of Sales Transformation focuses on a topic that is already having a profound impact on the future of the sales profession: how to best leverage the growing power of Artificial Intelligence.
Doing CX Right
SEPTEMBER 26, 2024
Learn how fostering employee accountability, not just responsibility, can transform your customer experiences and drive sustainable business success. The post Accountability vs. Responsibility: What’s Costing You Customers appeared first on Doing CX Right.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Intercom
SEPTEMBER 26, 2024
Robert Spector , author of The Century-Old Startup , joins Intercom’s VP of Customer Support Declan Ivory to discuss the principles that have made US luxury department store chain Nordstrom a leader in customer service for more than 100 years. They explore how Nordstrom maintains a startup mentality, the importance of flexibility and transformation, and how the company’s culture and values contribute to its success.
Customer Think
SEPTEMBER 26, 2024
Every contact center wants to hire or train the best CX agents, but not every agent has what it takes to do the job well. When contact centers think about the top qualities of a customer service agent they may think of attention to detail, empathy, problem solving, and more.
SurveySensum
SEPTEMBER 26, 2024
Every interaction you have with your customer or potential customer is a chance for you to improve and build a brand rooted in trust, loyalty, and customer-centricity. Every touchpoint in a customer journey is an opportunity to create an experience that isn’t just positive but also convenient and seamless. Now a question arises: how can brands position themselves as unique and valuable to the current ecosystem, especially when competitors are just a click away?
Customer Think
SEPTEMBER 26, 2024
Salesforce CPQ (Configure, Price, Quote) is a powerful tool for automating sales processes and enhancing operational efficiency. However, like any complex system, its success largely depends on how well it’s implemented.
Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón
Enterprise commerce is at an inflection point. Rigid, monolithic platforms slow brands down, but a full replatforming is disruptive and costly. Modular architecture offers a flexible, scalable alternative - allowing enterprise brands to modernize without ripping and replacing their entire stack. Learn how a composable approach helps modernize commerce stacks while maintaining control over critical systems.
Customer Think
SEPTEMBER 26, 2024
According to Zendesk, 67% of customers prefer self-service over speaking to a company representative. Imagine that! We live in a world where people would rather troubleshoot their tech issues on their own than sit on hold, waiting for help. It’s no surprise, really – speed, convenience, and control have become necessities for customer satisfaction.
Customer Think
SEPTEMBER 26, 2024
The Federal Trade Commission is bringing forth new legislation that seeks to tackle the growing problem of fake reviews by beefing up their ability to take action against entities that use dishonest practices to artificially boost their brand’s online image and credibility. Statistics reveal that 88.3% of consumers can spot fake reviews.
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