Beyond Philosophy
SEPTEMBER 26, 2024
Learn more about Colin Shaw : Join over 85,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: Personalization is an exciting and developing area for Customer Experiences. On the podcast, we hosted Graham Hill, Ph.D., to talk about it, and I wanted to share Hill’s insight here, too.
Customer Think
SEPTEMBER 26, 2024
In this article, I explore the often-overlooked elements of strategy development to avoid simply repeating common discussions on this topic. Article source: [link] Introduction A well-executed B2B customer experience (CX) strategy can be the cornerstone of long-term success in today’s competitive landscape.
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Doing CX Right
SEPTEMBER 26, 2024
Learn how fostering employee accountability, not just responsibility, can transform your customer experiences and drive sustainable business success. The post Accountability vs. Responsibility: What’s Costing You Customers appeared first on Doing CX Right.
Customer Think
SEPTEMBER 26, 2024
In today’s fast-evolving business world, I believe operational efficiency and customer experience (CX) have emerged as the two most critical factors for success. In the past, they were seen as separate concerns — operations was about cost and efficiency, while CX focused on customer satisfaction.
Speaker: Evelyn Chou
Choosing the right business intelligence (BI) platform can feel like navigating a maze of features, promises, and technical jargon. With so many options available, how can you ensure you’re making the right decision for your organization’s unique needs? 🤔 This webinar brings together expert insights to break down the complexities of BI solution vetting.
CX Network
SEPTEMBER 26, 2024
As AI plays a greater role in customer service, Nick Glimsdahl shares 7 steps to help service leaders prepare for an uncertain future
Customer Think
SEPTEMBER 26, 2024
The latest edition of the International Journal of Sales Transformation focuses on a topic that is already having a profound impact on the future of the sales profession: how to best leverage the growing power of Artificial Intelligence.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Customer Think
SEPTEMBER 26, 2024
Every contact center wants to hire or train the best CX agents, but not every agent has what it takes to do the job well. When contact centers think about the top qualities of a customer service agent they may think of attention to detail, empathy, problem solving, and more.
SurveySensum
SEPTEMBER 26, 2024
Every interaction you have with your customer or potential customer is a chance for you to improve and build a brand rooted in trust, loyalty, and customer-centricity. Every touchpoint in a customer journey is an opportunity to create an experience that isn’t just positive but also convenient and seamless. Now a question arises: how can brands position themselves as unique and valuable to the current ecosystem, especially when competitors are just a click away?
Customer Think
SEPTEMBER 26, 2024
Salesforce CPQ (Configure, Price, Quote) is a powerful tool for automating sales processes and enhancing operational efficiency. However, like any complex system, its success largely depends on how well it’s implemented.
Customer Think
SEPTEMBER 26, 2024
According to Zendesk, 67% of customers prefer self-service over speaking to a company representative. Imagine that! We live in a world where people would rather troubleshoot their tech issues on their own than sit on hold, waiting for help. It’s no surprise, really – speed, convenience, and control have become necessities for customer satisfaction.
Speaker: Jennifer Wright and Nick Barron
2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt
Customer Think
SEPTEMBER 26, 2024
The Federal Trade Commission is bringing forth new legislation that seeks to tackle the growing problem of fake reviews by beefing up their ability to take action against entities that use dishonest practices to artificially boost their brand’s online image and credibility. Statistics reveal that 88.3% of consumers can spot fake reviews.
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