Beyond Philosophy

SEPTEMBER 26, 2024

Learn more about Colin Shaw : Join over 85,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: Personalization is an exciting and developing area for Customer Experiences. On the podcast, we hosted Graham Hill, Ph.D., to talk about it, and I wanted to share Hill’s insight here, too.

Artificial Intelligence 88

Artificial Intelligence CRM AI Customer Relationship Management 88

Customer Think

SEPTEMBER 26, 2024

In this article, I explore the often-overlooked elements of strategy development to avoid simply repeating common discussions on this topic. Article source: [link] Introduction A well-executed B2B customer experience (CX) strategy can be the cornerstone of long-term success in today’s competitive landscape.

B2B 83

B2B B2C Customer Experience Sales 83

CX Network

SEPTEMBER 26, 2024

As AI plays a greater role in customer service, Nick Glimsdahl shares 7 steps to help service leaders prepare for an uncertain future

AI 64

AI Customer Service 64

Customer Think

SEPTEMBER 26, 2024

The latest edition of the International Journal of Sales Transformation focuses on a topic that is already having a profound impact on the future of the sales profession: how to best leverage the growing power of Artificial Intelligence.

Artificial Intelligence 72

Artificial Intelligence AI Sales Technology 72

Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting

Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical

Customer Satisfaction

CX Network

SEPTEMBER 26, 2024

Sahil Shetty explains how Lowe's, Sephora and Home Depot are innovating the in-store customer experience

Innovation 64

Innovation CX Customer Experience 64

Customer Think

SEPTEMBER 26, 2024

In today’s fast-evolving business world, I believe operational efficiency and customer experience (CX) have emerged as the two most critical factors for success. In the past, they were seen as separate concerns — operations was about cost and efficiency, while CX focused on customer satisfaction.

Customer Experience 72

Customer Experience Customer Satisfaction CX Customer Loyalty 72

Intercom

SEPTEMBER 26, 2024

Robert Spector , author of The Century-Old Startup , joins Intercom’s VP of Customer Support Declan Ivory to discuss the principles that have made US luxury department store chain Nordstrom a leader in customer service for more than 100 years. They explore how Nordstrom maintains a startup mentality, the importance of flexibility and transformation, and how the company’s culture and values contribute to its success.

Customer Service 52

Customer Service 52

Customer Think

SEPTEMBER 26, 2024

Every contact center wants to hire or train the best CX agents, but not every agent has what it takes to do the job well. When contact centers think about the top qualities of a customer service agent they may think of attention to detail, empathy, problem solving, and more.

Customer Service 52

Customer Service Contact Center CX 52

SurveySensum

SEPTEMBER 26, 2024

Every interaction you have with your customer or potential customer is a chance for you to improve and build a brand rooted in trust, loyalty, and customer-centricity. Every touchpoint in a customer journey is an opportunity to create an experience that isn’t just positive but also convenient and seamless. Now a question arises: how can brands position themselves as unique and valuable to the current ecosystem, especially when competitors are just a click away?

Customer Experience 52

Customer Experience Omnichannel AI CRM 52

Customer Think

SEPTEMBER 26, 2024

Salesforce CPQ (Configure, Price, Quote) is a powerful tool for automating sales processes and enhancing operational efficiency. However, like any complex system, its success largely depends on how well it’s implemented.

Technology 52

Technology Technology Sales 52

Advertisement

Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

VOC

Customer Think

SEPTEMBER 26, 2024

According to Zendesk, 67% of customers prefer self-service over speaking to a company representative. Imagine that! We live in a world where people would rather troubleshoot their tech issues on their own than sit on hold, waiting for help. It’s no surprise, really – speed, convenience, and control have become necessities for customer satisfaction.

Customer Satisfaction 52

Customer Satisfaction Technology Technology 52

Customer Think

SEPTEMBER 26, 2024

The Federal Trade Commission is bringing forth new legislation that seeks to tackle the growing problem of fake reviews by beefing up their ability to take action against entities that use dishonest practices to artificially boost their brand’s online image and credibility. Statistics reveal that 88.3% of consumers can spot fake reviews.

40

40