Customer Think
JULY 26, 2024
In the mid-1990s, an online bookstore in Seattle began analyzing its customers’ reading habits. This unassuming data collection would prove to be a cornerstone of Amazon’s growth into a global enterprise.
Beyond Philosophy
JULY 26, 2024
Did you ever have an imaginary friend? If so, you already have a leg up on this week’s episode. Chances are you created a mental model of your imaginary friend and could predict with 100 percent accuracy how they might react to a given situation. A mental model is a detailed creation of an imaginary customer that helps you determine how a real-life customer might react to a given situation.
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Execs In The Know
JULY 26, 2024
Mental health matters. As leaders, embracing this journey is crucial—not just to stay informed but to create environments where well-being is a top priority. It’s about shaping a compassionate future for our teams and ourselves. Recent studies reveal a concerning rise in mental health disorders. Anxiety and depression rates have surged, with many struggling to adapt to rapid changes and uncertainties.
Customer Think
JULY 26, 2024
B2B marketers are experimenting with GenAI for content marketing tasks from personas to content marketing strategy to messaging, content, social posts, and more. Most are also doing so without a strong foundation for validating the outputs ChatGPT or its peers produce. We know that the output from basic prompts is mediocre. My concern is whether […] The post B2B Marketers Use a Buyer MVP to Excel with GenAI appeared first on Marketing Interactions.
Speaker: Joe Wroblewski, Sales Engineer Manager
Automating time-consuming manual tasks can save your firm hundreds of hours–and thousands of dollars. But it can also have longer-lasting benefits, like helping you attract and retain the next generation of CPAs, and we don’t need to tell you how important that is amid the current generational staffing crisis in the tax and accounting profession. You'll want to save your seat for this new webinar with industry expert Joe Wroblewski, where we'll explore how to: Maximize ROI with Cost-Effective Te
CX Network
JULY 26, 2024
The key highlights from every session at CX Network's All Access: Future Contact Centres 2024
Zonka Feedback
JULY 26, 2024
In today's competitive market, enterprises constantly seek ways to drive revenue growth. Despite investments in product development and marketing, many still struggle with customer retention and loyalty. The solution? Leveraging the Net Promoter Score.
Zonka Feedback
JULY 26, 2024
Healthcare surveys have become an indispensable tool for healthcare providers, ranging from large hospital networks to small clinic owners. According to a Press Ganey report, healthcare organizations that actively collect and act on patient feedback see an average increase in patient satisfaction scores by 10%. These surveys capture valuable feedback from patients, providing insights into their experiences and expectations, which are crucial for identifying areas of improvement, enhancing patien
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