Futurelab

MARCH 28, 2025

#NoBullshitCX Do we still need to break down the metrics by gender? I just made every dude in my audience roll their eyes, but this is a legitimate business case. We have done extensive CX research for several automotive producers. Every time we present the CX metrics, we see that women score more extreme than men. When things are good, they score 10s for the same things men score 8s.

CX 130

CX Customer Experience 130

Execs In The Know

MARCH 28, 2025

An Execs In The Know conference is more than just an eventit is a crucial space where CX leaders and industry professionals come together to address the challenges shaping the future of customer service. In an industry as dynamic as ours, where innovation and adaptation determine success, these gatherings serve as a much-needed opportunity to share insights and discuss the trends that are redefining contact center operations.

Innovation 52

Innovation CX Contact Center AI 52

CX Network

MARCH 28, 2025

Discover highlights of SXSW 2025 and gain tips from CX professionals connecting with customers in new ways

Innovation 52

Innovation CX 52