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PHOENIX, ARIZONA January 14, 2025 Execs In The Know, a global community of Customer Experience (CX) leaders, is thrilled to announce the keynote speakers for its highly anticipated Customer Response Summit (CRS) in Clearwater Beach, Florida, March 3-5, 2025. This premier event will bring together top CX innovators, providing a collaborative space for industry leaders to learn, share, network, and engage as they explore the future of CX.
By Kristen Hayer Im what they call an ambivert. Im a person who comes across as an extrovert in public and when I need to, but then needs to retreat and recharge alone. Being an extrovert is a learned skill for me - I was super shy growing up. We moved overseas when I was a kid, and being extroverted became a survival skill. But it isnt really natural for me.
Government organizations worldwide often find themselves in a difficult positionfacing budget constraints while being expected to maintain or even increase the quality of public services despite having less funding. As a result, there is a growing need to find efficient ways to improve productivity and reduce costs without compromising the quality of services provided to the public.
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