Execs In The Know
APRIL 22, 2024
There was a time when we thought CX technology was evolving steadily—but it turns out, it was actually quite stagnant until very recently. Nowadays, it’s changing so rapidly it’s hard to keep up, largely due to the swift advancements in artificial intelligence and a surge in consumer demand for AI and automation. This rapid evolution means that the industry buzzword “transformation” is itself transforming.
Comm100
APRIL 22, 2024
The productivity of your customer service agents directly impacts your company’s success. Enhanced agent productivity not only accelerates response times but also elevates the overall quality of service. This can directly lead to improved customer satisfaction, increased sales, and more repeat business. Given the importance of customer service productivity, this blog explores actionable strategies to improve agent productivity, enabling your team to work smarter, faster, and more effective
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Customer Think
APRIL 22, 2024
Enhancement introduces advanced functionality tailored specifically for Salesforce Data Cloud, positioning Metazoa Snapshot as the go-to solution for comprehensive org management and data governance
Gainsight
APRIL 22, 2024
Building an effective customer community should be based on what your customers want rather than solely on your business needs. While business impact should be measured within any customer community, you can really only ensure its long-term success if your customers are the ones in the driver’s seat. We brought together some of the best minds like Nisha Baxi , Head of Digital Customer Success and Community at Gong, Allison Able , Director of Community at Automation Everywhere, and Juan Del
Speaker: Joe Wroblewski, Sales Engineer Manager
Automating time-consuming manual tasks can save your firm hundreds of hours–and thousands of dollars. But it can also have longer-lasting benefits, like helping you attract and retain the next generation of CPAs, and we don’t need to tell you how important that is amid the current generational staffing crisis in the tax and accounting profession. You'll want to save your seat for this new webinar with industry expert Joe Wroblewski, where we'll explore how to: Maximize ROI with Cost-Effective Te
Customer Think
APRIL 22, 2024
Bot Analytics provides access to all transcripts with over 200 metrics organized for easy discovery and analysis
SurveySensum
APRIL 22, 2024
In the current age of the cybersecurity world, revenue in the Cybersecurity market is projected to reach US$183.10bn in 2024. Hence, characterized by periodical data breaches and growing cyber threats, conserving customer trust stands as a crucial priority for businesses. Cybersecurity plays an important role in building and sustaining this trust. It’s vital for businesses to grasp the diverse ways cybersecurity influences customer trust to succeed in the digital era.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Help Scout
APRIL 22, 2024
Discover how to boost customer satisfaction with tips on personalization, CSAT surveys, and proactive engagement.
Customer Think
APRIL 22, 2024
AI-powered accelerator designed to address and overcome the challenges of systems integrations
Expert insights. Personalized for you.
98 
Let's personalize your content