Execs In The Know
MARCH 31, 2025
by Mike Myer, CEO and Founder of Quiq Customer expectations in the airline industry have reached new heights, and delivering a standout experience is no longer optional. Its now essential for survival. Spirit Airlines recognized this, embarking on a bold AI-powered transformation to redefine customer service (or “Guest Care,” as Spirit calls it) and move its brand into the future.
Gainsight
MARCH 31, 2025
The post The AI Learning Agent: The Blueprint for the Future of Education appeared first on Gainsight Software.
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ECXO
MARCH 31, 2025
Welcome to the HX Revolution The Future of Business Transformation Starts Here Hey there, and welcome! If youre reading this, youre probably: 1. Frustrated with how businesses talk a big game about transformation but never truly change. 2. Wondering why companies spend millions on restructuring, culture programs, and leadership trainingonly to end up right where they started. 3.
Gainsight
MARCH 31, 2025
The foundation of success for todays businesses? Existing customers. While new customers will always be important, the rising cost of acquisition means organizations are relying on existing customers to drive growth. Specifically for B2B SaaS companies, the average customer acquisition cost (CAC) is 76% higher for new customers than it is for expansion business.
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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
The Success League
MARCH 31, 2025
Its not too late to sign up for our NEW workshop: Unlock Your Leadership Potential: From CSM to Manager You landed the management role. Youre leading a team. But suddenly, youre expected to move mountainswith limited resources, no tech, and minimal cross-functional buy-in. Sound familiar? Before you step into CS leadership, you need the tools to set clear expectations, gain the necessary support, and avoid the common traps that can leave you overwhelmed and under-resourced.
Lumoa
MARCH 31, 2025
Lumoa Product News for March 2025 Hey everyone! Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started! Ask AI Visual Improvements We wanted to make Ask AI a bit easier on the eyes, and faster to parse information that the AI provides.
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