Bill Quiseng

JUNE 26, 2024

The “World’s Best” experience is not as “the world” sees it, but as one customer personally FEELS it. Customers pay for their experience. And they seek the best value in their experience for the price you are asking them to pay. So, a person living in Detroit, MI who has a five-figure salary feels the best value isn’t a luxury plane to the Alps, but rather a four-hour drive UpNorth to Boyne Mountain.

Customer Experience 174

Customer Experience Social Media Customer Loyalty Customer Experience Management 174

Customer Think

JUNE 26, 2024

Exceptional Design Enhancing Tech Adoption and Customer Experience Article source: [link] In the rapidly evolving landscape of technology, digital product design has emerged as a critical factor influencing adoption rates and overall customer experience.

Customer Experience 126

Customer Experience Technology Technology Innovation 126

The DiJulius Group

JUNE 26, 2024

Can frontline employees truly revolutionize customer service? On this episode of The Customer Service Revolution, we uncover the insights shared by shuttle bus drivers in a unique focus group, revealing the crucial role of those on the frontlines in gathering and acting on customer feedback. John DiJulius, Chief Revolution Officer, emphasizes the power of regular.

Customer Feedback 59

Customer Feedback Customer Service 59

Customer Think

JUNE 26, 2024

Recent research has shown that CEOs now expect marketing to be a primary driver of revenue growth in their organization. In a 2023 survey of CEOs by The Conference Board, respondents were asked to identify their plans for growing profits in 2024. The second most frequently selected option was “Increase sales via marketing.

Sales 64

Sales 64

Speaker: Ian Hillis, SVP of Growth at Payrix and Worldpay for Platforms

Join us for an exclusive webinar hosted by Ian Hillis, SVP of Growth at Payrix and Worldpay for Platforms, where he’ll explore the significant impact of embedded finance on the software industry! This session is designed to provide you with the strategic insights needed to navigate the future of SaaS successfully, all while gaining a deeper understanding of how these trends can enhance your competitive edge, boost revenue, and deepen customer loyalty.

Finance

Doing CX Right

JUNE 26, 2024

Learn how transforming patient experience can heal our broken healthcare system, with insights for everyone in the medical field. The post Healing Healthcare: Overcoming Challenges to Improve Patient Experience appeared first on Doing CX Right.

Healthcare 52

Healthcare CX 52

Customer Think

JUNE 26, 2024

In the fast-paced world of engineering and construction, workflow automation has become essential to enhance efficiency, reduce errors, and save time. By implementing automation, companies can streamline their operations, improve communication, and ensure projects are completed on schedule.

Construction 59

Construction Engineering Innovation Technology 59

Customer Think

JUNE 26, 2024

In this Sales Leadership Awakening Podcast episode, James Muir, Senior VP of Sales at UnisLink, emphasizes the importance of effective messaging in sales. He highlights value propositions and storytelling in engaging prospects and shares insights on enhancing messaging strategies.

Sales 52

Sales 52

Customer Think

JUNE 26, 2024

For many years, I’ve gone on record saying that the reason you and I, as customers, consistently receive predictably poor customer service is because exceptional customer service is voluntary; employees don’t have to deliver it, and most don’t. It’s true. While there are things that employees have to do, providing exceptional customer service isn’t one of them.

Customer Service 49

Customer Service 49

Customer Think

JUNE 26, 2024

Podcast Today’s interview is a combo podcast in which I interview (separately) Ron Secrist, Managing Director, Head of Client Experience at Citi, and Christina Sansone, Vice President of CX Transformation at Dish.

CX Transformation 45

CX Transformation CX Customer Loyalty 45

Customer Think

JUNE 26, 2024

Even if you don’t follow politics, you probably know that there is a Presidential Debate this Thursday evening.

Sales 52

Sales 52

Speaker: Aaron Jacob, VP of Accounting Solutions & Reagan Cook, GTM Lead

Are you struggling to navigate the complexities and challenges that come with crypto accounting? 🤔 This new webinar will cover everything businesses need to know to get started with crypto accounting after incorporating crypto into their business models! Industry experts Aaron Jacob and Reagan Cook of TaxBit will thoroughly explore the prevalent operational hurdles encountered by accounting teams when interacting with crypto on the books, and detail how software solutions can effectively

Customer Think

JUNE 26, 2024

Enhanced AI Assistant Tool Streamlines Customer Interactions for CRM Users

CRM 52

CRM AI 52

Customer Think

JUNE 26, 2024

Powerful New AI Capability in Stirista's Media Buying Platform Supercharges Programmatic Performance

AI 40

AI 40