Bill Quiseng

JUNE 26, 2024

The “World’s Best” experience is not as “the world” sees it, but as one customer personally FEELS it. Customers pay for their experience. And they seek the best value in their experience for the price you are asking them to pay. So, a person living in Detroit, MI who has a five-figure salary feels the best value isn’t a luxury plane to the Alps, but rather a four-hour drive UpNorth to Boyne Mountain.

Customer Experience 174

Customer Experience Social Media Customer Loyalty Customer Experience Management 174

Customer Think

JUNE 26, 2024

Exceptional Design Enhancing Tech Adoption and Customer Experience Article source: [link] In the rapidly evolving landscape of technology, digital product design has emerged as a critical factor influencing adoption rates and overall customer experience.

Customer Experience 129

Customer Experience Technology Technology Innovation 129

The DiJulius Group

JUNE 26, 2024

Can frontline employees truly revolutionize customer service? On this episode of The Customer Service Revolution, we uncover the insights shared by shuttle bus drivers in a unique focus group, revealing the crucial role of those on the frontlines in gathering and acting on customer feedback. John DiJulius, Chief Revolution Officer, emphasizes the power of regular.

Customer Feedback 59

Customer Feedback Customer Service 59

Customer Think

JUNE 26, 2024

Recent research has shown that CEOs now expect marketing to be a primary driver of revenue growth in their organization. In a 2023 survey of CEOs by The Conference Board, respondents were asked to identify their plans for growing profits in 2024. The second most frequently selected option was “Increase sales via marketing.

Sales 64

Sales 64

Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting

Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical

Customer Satisfaction

Doing CX Right

JUNE 26, 2024

Learn how transforming patient experience can heal our broken healthcare system, with insights for everyone in the medical field. The post Healing Healthcare: Overcoming Challenges to Improve Patient Experience appeared first on Doing CX Right.

Healthcare 52

Healthcare CX 52

Customer Think

JUNE 26, 2024

In the fast-paced world of engineering and construction, workflow automation has become essential to enhance efficiency, reduce errors, and save time. By implementing automation, companies can streamline their operations, improve communication, and ensure projects are completed on schedule.

Construction 64

Construction Engineering Innovation Technology 64

Customer Think

JUNE 26, 2024

In this Sales Leadership Awakening Podcast episode, James Muir, Senior VP of Sales at UnisLink, emphasizes the importance of effective messaging in sales. He highlights value propositions and storytelling in engaging prospects and shares insights on enhancing messaging strategies.

Sales 59

Sales 59

Customer Think

JUNE 26, 2024

Even if you don’t follow politics, you probably know that there is a Presidential Debate this Thursday evening.

Sales 59

Sales 59

Customer Think

JUNE 26, 2024

For many years, I’ve gone on record saying that the reason you and I, as customers, consistently receive predictably poor customer service is because exceptional customer service is voluntary; employees don’t have to deliver it, and most don’t. It’s true. While there are things that employees have to do, providing exceptional customer service isn’t one of them.

Customer Service 49

Customer Service 49

Customer Think

JUNE 26, 2024

Podcast Today’s interview is a combo podcast in which I interview (separately) Ron Secrist, Managing Director, Head of Client Experience at Citi, and Christina Sansone, Vice President of CX Transformation at Dish.

CX Transformation 45

CX Transformation CX Customer Loyalty 45

Advertisement

Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

VOC

Customer Think

JUNE 26, 2024

Enhanced AI Assistant Tool Streamlines Customer Interactions for CRM Users

CRM 52

CRM AI 52

Customer Think

JUNE 26, 2024

Powerful New AI Capability in Stirista's Media Buying Platform Supercharges Programmatic Performance

AI 49

AI 49