Bill Quiseng

JUNE 26, 2024

The “World’s Best” experience is not as “the world” sees it, but as one customer personally FEELS it. Customers pay for their experience. And they seek the best value in their experience for the price you are asking them to pay. So, a person living in Detroit, MI who has a five-figure salary feels the best value isn’t a luxury plane to the Alps, but rather a four-hour drive UpNorth to Boyne Mountain.

Customer Experience 173

Customer Experience Social Media Customer Loyalty Customer Experience Management 173

Customer Think

JUNE 26, 2024

Exceptional Design Enhancing Tech Adoption and Customer Experience Article source: [link] In the rapidly evolving landscape of technology, digital product design has emerged as a critical factor influencing adoption rates and overall customer experience.

Customer Experience 129

Customer Experience Technology Technology Innovation 129

The DiJulius Group

JUNE 26, 2024

Can frontline employees truly revolutionize customer service? On this episode of The Customer Service Revolution, we uncover the insights shared by shuttle bus drivers in a unique focus group, revealing the crucial role of those on the frontlines in gathering and acting on customer feedback. John DiJulius, Chief Revolution Officer, emphasizes the power of regular.

Customer Feedback 59

Customer Feedback Customer Service 59

Customer Think

JUNE 26, 2024

Recent research has shown that CEOs now expect marketing to be a primary driver of revenue growth in their organization. In a 2023 survey of CEOs by The Conference Board, respondents were asked to identify their plans for growing profits in 2024. The second most frequently selected option was “Increase sales via marketing.

Sales 64

Sales 64

Speaker: Lee Andrews, Founder at LJA New Media & Tony Karrer, Founder and CTO at Aggregage

This session will walk you through how one CEO used generative AI, workflow automation, and sales personalization to transform an entire security company—then built the Zero to Strategy framework that other mid-market leaders are now using to unlock 3.5x ROI. As a business executive, you’ll learn how to assess AI opportunities in your business, drive adoption across teams, and overcome internal resource constraints—without hiring a single data scientist.

AI

Gainsight

JUNE 26, 2024

If you’re looking to turn your Customer Success (CS) team into a proactive, scalable, revenue-generating machine, then don’t sleep on Hubspot’s new podcast, This is Growth. Hosted by Daphne Costa Lopes, Director of CS, Hubspot, This is Growth helps SaaS businesses scale using customer-led growth strategies. The most recent episode explores the art of defining and measuring customer value—featuring our own expert on the subject, Tori Jeffcoat, Senior Manager, Marketing Strategy, CS an

AI 52

AI Customer Retention Sales Customer Experience 52

Customer Think

JUNE 26, 2024

In the fast-paced world of engineering and construction, workflow automation has become essential to enhance efficiency, reduce errors, and save time. By implementing automation, companies can streamline their operations, improve communication, and ensure projects are completed on schedule.

Construction 64

Construction Engineering Innovation Technology 64

Customer Think

JUNE 26, 2024

In this Sales Leadership Awakening Podcast episode, James Muir, Senior VP of Sales at UnisLink, emphasizes the importance of effective messaging in sales. He highlights value propositions and storytelling in engaging prospects and shares insights on enhancing messaging strategies.

Sales 59

Sales 59

Doing CX Right

JUNE 26, 2024

Learn how transforming patient experience can heal our broken healthcare system, with insights for everyone in the medical field. The post Healing Healthcare: Overcoming Challenges to Improve Patient Experience appeared first on Doing CX Right.

Healthcare 52

Healthcare CX 52

Customer Think

JUNE 26, 2024

Even if you don’t follow politics, you probably know that there is a Presidential Debate this Thursday evening.

Sales 59

Sales 59

SurveySensum

JUNE 26, 2024

Did you know that Amazon has over 310 million active users globally? I am sure you have shopped from Amazon at least once in the past month. But have you ever stopped to wonder why Amazon has such a huge loyal customer base? So much so that 56% of consumers start their online search with Amazon. Well, it’s because of a customer satisfaction metric called Net Promoter Score.

NPS 52

NPS Customer Loyalty Net Promoter Score Close the Loop 52

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

Retail

Customer Think

JUNE 26, 2024

Enhanced AI Assistant Tool Streamlines Customer Interactions for CRM Users

CRM 52

CRM AI 52

Customer Think

JUNE 26, 2024

Powerful New AI Capability in Stirista's Media Buying Platform Supercharges Programmatic Performance

AI 49

AI 49

Customer Think

JUNE 26, 2024

For many years, I’ve gone on record saying that the reason you and I, as customers, consistently receive predictably poor customer service is because exceptional customer service is voluntary; employees don’t have to deliver it, and most don’t. It’s true. While there are things that employees have to do, providing exceptional customer service isn’t one of them.

Customer Service 49

Customer Service 49

Customer Think

JUNE 26, 2024

Podcast Today’s interview is a combo podcast in which I interview (separately) Ron Secrist, Managing Director, Head of Client Experience at Citi, and Christina Sansone, Vice President of CX Transformation at Dish.

CX Transformation 45

CX Transformation CX Customer Loyalty 45

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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

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