Adrian Swinscoe

DECEMBER 13, 2024

Todays podcast is with Edwin Margulies, Chief Evangelist at Nextiva, a provider of a unified customer experience management platform. Edwin joins me today to talk about [] The post An eight-step discovery process to help master the customer experience Interview with Edwin Margulies of Nextiva first appeared on Adrian Swinscoe.

Customer Experience 147

Customer Experience Customer Experience Management Artificial Intelligence AI 147

Futurelab

DECEMBER 13, 2024

#NoBullshitCX #20yearsFuturelab Trigger a positive conversation. Detractors have horror stories to tell, but are you giving your promoters something to talk about? Sometimes, when we want customers to talk about us, we forget that they need at least a conversation starter. Nobody comes home shouting Honey, can you believe it? None of the calls I made today dropped on me!.

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CX Network

DECEMBER 13, 2024

Ekaterina Mironova explains how Amazon, Sephora, Patagonia and Zappos are embracing the future of CX - and how you can follow suit

Customer Experience 104

Customer Experience CX 104

Doing CX Right

DECEMBER 13, 2024

Learn how to defy gravity by challenging norms, embracing change, and inspiring bold leadership to achieve customer experience (CX) success The post Defying Gravity: Leadership and CX Transformation Lessons Inspired by ‘Wicked’ appeared first on Doing CX Right.

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CX Transformation CX Customer Experience 52

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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

Contact Center

SurveySensum

DECEMBER 13, 2024

Jotform is an online worldwide platform that helps businesses create robust forms easily on any device. It has unlimited customizable templates for its users with 100+ integrations to third-party apps. This all-in-one workspace collects, organizes, and manages the data online. Not just that, it offers conditional logic in the forms, quick-to-generate reports, automated workflows, and many other features.

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E-commerce Text Analytics Start-ups Social Media 52