ECXO

SEPTEMBER 6, 2023

Join us for an insightful event presented by the European Customer Experience Organization (ECXO) in collaboration with SAS , a leading global analytics software company – Empowering Better Outcomes. When: September 13th Time: 1 PM CET – 12 PM GMT Registration is exclusively available on ZOOM: [link] Get ready for another enriching session featuring an exceptional lineup of panelists: Anne Frisgaard Jacobsen, Director of Customer Experience and Leads at Jyske Bank Navin C. , Global V

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Customer Experience Omnichannel CX Innovation 227

CX Network

SEPTEMBER 6, 2023

Cxpanda’s Olga Potaptseva explains why hyper-personalization is the future of CX – and how to leverage data analytics to deliver it

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CX 105

ECXO

SEPTEMBER 6, 2023

This article was originally posted at [link] Integrating touchpoint technologies is a strategic imperative as we all know to create the types of omnichannel experiences that business buyers experience when they purchase something from a consumer brand. B2B has been paying attention. But they’ve traditionally pieced together solutions, finding workarounds to offer an omnichannel-light experience.

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Omnichannel B2B Technology Technology 156

Hodusoft

SEPTEMBER 6, 2023

What’s the Role of Lead Generation in an Outbound Call Center? Outbound call centers come in many shapes and sizes. It’s not uncommon to find different types of outbound call centers performing different activities. Some provide telemarketing services, some generate leads, some conduct market research, and some conduct telesales campaigns. But generating quality leads is probably the most challenging and rewarding job of all.

Customer Retention 96

Customer Retention Sales Contact Center Artificial Intelligence 96

Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting

Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical

Customer Satisfaction

The Customer Service Blog

SEPTEMBER 6, 2023

Most people in the world have heard of Amazon and know about its incredible rise over the last few decades. But what do you know about its founder, Jeff Bezos? Jeffrey Preston Bezos (born 12 January 1964) is an American business magnate, media proprietor, and investor. He is the founder, executive chairman, and former president and CEO of Amazon, the world's largest e-commerce and cloud computing company.

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E-commerce Innovation Customer Service 18

Bill Quiseng

SEPTEMBER 6, 2023

Despite the business turmoil of the pandemic, Skimpflation, The Great Resignation, quiet quitting, and, now, the recession, envision a time when your business will, not only survive but, soon, thrive and succeed. Just exactly when is that time? Well … Now is the time for a People First Revolution! One caveat is Employees First. Business leaders see themselves as bosses, hierarchical rungs well below their subservient “employees first” at the bottom of the ladder.

CX 15

CX Customer Satisfaction Customer Loyalty Customer Service 15

Taylor Reach Group

SEPTEMBER 6, 2023

by Colin Taylor The rapid advancement of conversational AI has had a profound impact on various industries, and one arena that has been significantly affected is the contact center industry. The dialogue surrounding the potential replacement of human agents with AI-driven conversational systems has been ongoing for decades, with technology continuously evolving to redefine customer interactions.

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Contact Center AI Data Entry Sentiment Analysis 65

Win the Customer

SEPTEMBER 6, 2023

In today’s fast-paced digital world, customer expectations are higher than ever, and they demand quick and efficient responses. This is where artificial intelligence (AI) and chatbots come into play, revolutionizing the way businesses interact with their customers. Customer service is the lifeblood of any business. It’s the bridge that connects consumers to products and services, and how companies handle customer inquiries and issues can make or break their reputation.

AI 64

AI Customer Service Artificial Intelligence Gaming 64

SixteenVentures

SEPTEMBER 6, 2023

You’re feeling pretty good about your customer engagement metrics. The data shows that users are logging in daily, clicking around, and seemingly making the most of your platform. But hold on. Your churn numbers are still concerning. Contraction at renewal is creeping up. And expansion is way lower than it should be. Something doesn’t add […] The post Why High Usage Doesn’t Guarantee Customer Success appeared first on Customer-centric Growth by Lincoln Murphy.

Sales 64

Sales 64

Zonka Feedback

SEPTEMBER 6, 2023

GetFeedback is a well-known customer experience management platform that empowers teams to quickly analyze feedback captured wherever their customers are—across traditional and digital communication channels. But, no matter how popular GetFeedback is, it is not for every enterprise. The platform might be weighed down by features that you might not use.

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Customer Experience Management Customer Experience Customer Feedback 59

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

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MyCustomer Experience

SEPTEMBER 6, 2023

Looking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job.

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CX Customer Experience 52

SurveySensum

SEPTEMBER 6, 2023

Recently, my colleague Sarah recommended the OnePlus smartphone, which she’s been happily using for over 2 years. Her praise for the sleek design and camera intrigued me, so I decided to explore further. I started by reading reviews, seeking advice from friends, and checking social media. To my surprise, I found numerous positive reviews and recommendations from delighted OnePlus customers.

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NPS Social Media Net Promoter Score Customer Loyalty 52

DMG Consulting

SEPTEMBER 6, 2023

Real-Time Guidance Drives Contact Center Digital Transformation September, 2023 In 2005, Donna Fluss, founder and president of DMG Consulting LLC, published a book called The Real-Time Contact Center , which had a twofold purpose. Its foundational objective was to give readers an appreciation for the importance and contributions of contact centers. The second objective was to lay out a business case and plan to help contact center executives and leaders transform these essential customer-facing

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Contact Center Artificial Intelligence Compliance Predictive Analytics 48

Customer Think

SEPTEMBER 6, 2023

Leading CROs to share best practices as Clari unveils new Groove integrations, revenue plays for connected sales execution, and a reimagined buyer-seller collaboration workspace

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Innovation Sales 45

Speaker: Jay Allardyce, Deepak Vittal, Terrence Sheflin, and Mahyar Ghasemali

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

AI