Wed.Dec 18, 2024

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What is a Good Net Promoter Score?

SurveySensum

NPS aims to unravel customers sentiments. You can receive a score of 35 or 50 or 63 which determines how happy or unhappy your customers are. But how can you know if it is a good or bad NPS score ? Scroll down and find out. But for that, we must first understand what NPS is and how NPS is calculated. Net Promoter Score Defined Net Promoter Score (NPS) is a widely used CX metric that measures customer loyalty and satisfaction by gauging how likely customers are to recommend a company, product, or

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Intercom’s 2024 in review

Intercom

If 2023 was the year AI burst on to the scene, 2024 was the year it truly came of age in customer service. We moved beyond the initial wow factor to see what AI could actually deliver and the results have been transformative. From Fin AI Agents groundbreaking 51% resolution rate out of the box to stories of our customers handling 690% increases in volume without adding headcount, the promise of AI became very real indeed. “2024 has shown us that AI is transforming the very nature of custo

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FAQs

RateMyService

Here are quick answers to questions you may have about our platform. 1. Are there any tutorials? Please click here to access our training materials. This will help ensure you fully utilize the features available on our platform. 2. How do I login? Click on the blue Login button located at the top right of the page. If youre unable to log in, it is either due to an unstable internet connection issue or incorrect credentials.

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The Future of Digital Self-Service: 5 Trends to Watch in 2025

Gainsight

In a world where instant gratification has become the norm, customers are increasingly seeking support that caters to their needs without the frustrations of lengthy wait times or extensive search efforts. For every business today, the question isn’t merely about providing answers; its about creating an empowering self-service experience that propels customers toward achieving their goalswithout leaning on your team at every turn.

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Why Tech-Forward Tax and Accounting Firms Have the Inside Track to the Future

Speaker: Joe Wroblewski, Sales Engineer Manager

Automating time-consuming manual tasks can save your firm hundreds of hours–and thousands of dollars. But it can also have longer-lasting benefits, like helping you attract and retain the next generation of CPAs, and we don’t need to tell you how important that is amid the current generational staffing crisis in the tax and accounting profession. You'll want to save your seat for this new webinar with industry expert Joe Wroblewski, where we'll explore how to: Maximize ROI with Cost-Effective Te

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✨ The ECXO Wishes You a Season of Light and Joy! ✨ Merry Christmas 🎄, Happy Hanukkah 🕎, and an Amazing Start to 2025!

ECXO

Hannukah 2024 The ECXO Wishes You a Season of Light and Joy! Merry Christmas , Happy Hanukkah , and an Amazing Start to 2025! To all of you celebrating Christmas and Hanukkah , we extend our warmest wishes for joy, connection, and peace. May these celebrations fill your hearts with light, your homes with laughter, and your paths with hope for a brighter future.

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How Your CSP Picks Up The Customer Journey Where Your CRM Leaves Off

Gainsight

Your Sales team has just closed a major deal. Your Sales team rings the gong, and CRM lights up with the detailscontact information, deal value, and the goals your new customer hopes to achieve. Its a moment of celebration. But now what? For many businesses, a CRMs role quickly diminishes once the deal is done. The baton gets passed to Professional Services and Customer Success.

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