Wed.Dec 18, 2024

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What is a Good Net Promoter Score?

SurveySensum

NPS aims to unravel customers sentiments. You can receive a score of 35 or 50 or 63 which determines how happy or unhappy your customers are. But how can you know if it is a good or bad NPS score ? Scroll down and find out. But for that, we must first understand what NPS is and how NPS is calculated. Net Promoter Score Defined Net Promoter Score (NPS) is a widely used CX metric that measures customer loyalty and satisfaction by gauging how likely customers are to recommend a company, product, or

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FAQs

RateMyService

Here are quick answers to questions you may have about our platform. 1. Are there any tutorials? Please click here to access our training materials. This will help ensure you fully utilize the features available on our platform. 2. How do I login? Click on the blue Login button located at the top right of the page. If youre unable to log in, it is either due to an unstable internet connection issue or incorrect credentials.

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✨ The ECXO Wishes You a Season of Light and Joy! ✨ Merry Christmas 🎄, Happy Hanukkah 🕎, and an Amazing Start to 2025!

ECXO

Hannukah 2024 The ECXO Wishes You a Season of Light and Joy! Merry Christmas , Happy Hanukkah , and an Amazing Start to 2025! To all of you celebrating Christmas and Hanukkah , we extend our warmest wishes for joy, connection, and peace. May these celebrations fill your hearts with light, your homes with laughter, and your paths with hope for a brighter future.

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Intercom’s 2024 in review

Intercom

If 2023 was the year AI burst on to the scene, 2024 was the year it truly came of age in customer service. We moved beyond the initial wow factor to see what AI could actually deliver and the results have been transformative. From Fin AI Agents groundbreaking 51% resolution rate out of the box to stories of our customers handling 690% increases in volume without adding headcount, the promise of AI became very real indeed. “2024 has shown us that AI is transforming the very nature of custo

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Future-Proof IT: Cost-Saving Strategies Every IT Leader Needs in 2025

With IT budgets projected to grow 9.8% in 2025, leaders must invest wisely—not just cut blindly. This whitepaper introduces The Future-Proof IT Cost Optimization Model, a framework to reduce costs while maintaining service quality. Learn how Cloud Efficiency, AI-Powered Workforce Automation, Vendor Optimization, Cybersecurity Resilience, and Unified Communications can drive savings and improve efficiency.

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Guide to Choosing the Right MSP for Business

Hodusoft

The Essential Guide to Choosing the Right Managed Service Provider for Your Business If you are considering outsourcing some of your tech processes or operations to a Managed Service Provider (MSP), you are in for a tough competition. A recent survey revealed that nine out of every ten small and medium businesses have already partnered, or are considering partnering, with an MSP to outsource some of their IT needs.