eglobalis

MAY 12, 2024

The Upcoming Impact of AI on Enterprise Technology Design: Enhancing Customer Experience and Business Outcomes The post The Upcoming Impact of AI on Enterprise Technology Design: Enhancing CX and Business Outcomes appeared first on Eglobalis.

Technology 425

Technology Technology AI CX 425

ECXO

MAY 12, 2024

Mastering the Fine Art of Delivering Candid Feedback for better CX and EX We all know by now that Customer Experience has become a key differentiator for businesses of all sizes. Companies that prioritize customer experience are more likely to retain their customers and attract new ones. However, delivering candid feedback to customers can be challenging.

Construction 156

Construction CX Customer Experience VOC 156

C3Centricity

MAY 12, 2024

Today, most markets are saturated, and companies are fighting for the same customers. This is why organisations should no longer aim for customer satisfaction but rather delight. But how can you delight your customers so they remain loyal? With fewer and fewer differences between the products and services offered, many companies have realised that they can – and should – differentiate by improving their customer experience.

Customer Satisfaction 104

Customer Satisfaction Retail Customer Service Customer Expectations 104

Customer Think

MAY 12, 2024

We are hearing a lot these days about “getting to the root of the problem” including fixing Boeing’s 737 jet problems and in the recent obituary for Ford Motor Company’s CEO in the 1980s, Donald E.

AI 72

AI CX Contact Center Technology 72

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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

Contact Center

VOZIQ

MAY 12, 2024

In today’s rapidly evolving business landscape, customer retention is the North Star metric that significantly impacts profitability and growth, particularly for subscription businesses. According to a recent Global Customer Loyalty report , twice as many customer-facing companies worldwide are prioritizing investment in customer retention over acquisition this year, particularly amid the economic downturn.

Customer Retention 40

Customer Retention AI Non-Profits Machine Learning 40