Adrian Swinscoe
NOVEMBER 22, 2023
This is a guest post by Jeni Rogers, Managing Editor, Wheelhouse.com. As CX continues to evolve into a modern business initiative and area of keen focus […] The post Embracing the future of CX: Unleashing the power of converged VOIP, contact centers, and video conferencing software first appeared on Adrian Swinscoe.
Customer Think
NOVEMBER 22, 2023
Customers’ prosperity is your path to prosperity. For your solutions serving their needs, their funding serves the needs of employees, partners, and investors. Inversely, customers’ hardships (lack of prosperity) are extra costs for you, either to resolve their issues or to expand sales with new customers.
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Adrian Swinscoe
NOVEMBER 22, 2023
This is a guest post by Jeni Rogers, Managing Editor, Wheelhouse.com. As CX continues to evolve into a modern business initiative and area of keen focus […] The post Embracing the future of CX: Unleashing the power of converged VOIP, contact centers, and video conferencing software first appeared on Adrian Swinscoe.
Bill Quiseng
NOVEMBER 22, 2023
Many CX professionals have advocated CX as strategies such as AI, online, self-service, telephone, and face-to-face customer support, customer journey mapping, the Peak End Rule, NPS, CSAT, CES, or other CX metrics, and many innovative technologies to improvetheir customers’ experiences. And they’ve done it so often for so long that “CX” has been the traditional term of many business professionals to explain customer experience management.
Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting
Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical
Zonka Feedback
NOVEMBER 22, 2023
Magpi is a powerful mobile data tool designed to streamline and enhance the process of data collection. With its mobile-first approach, the platform facilitates easy creation and deployment of forms for on-the-go data collection.
The Customer Service Blog
NOVEMBER 22, 2023
“Success is falling nine times and getting up ten.” Jon Bon Jovi “Success is how high you bounce when you hit bottom.” George S Patton “Success is often achieved by those who don’t know that failure is inevitable.” Coco Chanel “Success is not a good teacher, failure makes you humble.” Shah Rukh Khan “Failure is success, if we learn from it.” Malcolm Forbes “A minute’s success pays the failure of years.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
SurveySensum
NOVEMBER 22, 2023
Do you know that 88% of online customers don’t return to a website after a poor user experience? That’s a huge chunk of potential business loss, right? That’s why offering a seamless experience is crucial to keeping visitors engaged and returning for more. But, how? Through website feedback – a compass guiding you toward satisfied customers and higher profits.
Zonka Feedback
NOVEMBER 22, 2023
Front is a popular Customer Operations Platform that enables you to bring all your customer conversations into one place. By integrating your survey tool with your team's shared inbox of Front, you can streamline communication and bring together the entire team on a single customer communication platform.
Hodusoft
NOVEMBER 22, 2023
Increase ROI of BPO with Omnichannel Contact Center Software Excellent customer service is just as important as excellent marketing efforts. About 68% of consumers say they would pay more for a product or service from a company that has a reputation for great customer service. Therefore, it is vital to understand that customer service agents play an important role in increasing the ROI of a business.
MyCustomer Experience
NOVEMBER 22, 2023
We’ve all experienced it – whether we’re trying to decide what to watch on Netflix, arranging an evening out with friends or selecting what.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
1 to 1
NOVEMBER 22, 2023
With so much change amid the customer experience (CX) landscape, brands are embracing great opportunities – and some challenges – as they navigate it all. CX leaders are grappling with the rapid rise of AI tools, the need to embrace digital while maintaining a human touch, growing associate burnout, and continual pressure to cut costs and demonstrate ROI wherever they can.
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