Beyond Philosophy
APRIL 25, 2024
Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: Once upon a time… These four words are the unmistakable beginning of a story, and if there is one thing we humans love, it’s stories. We love them in our news, in our dinner conversations, and even in our commercials.
Customer Think
APRIL 25, 2024
Your Customer Experience ROI Handbook started with “What is CX ROI?” (return on investment) and continues here with “Proving CX Value” in chapter two of this five-part series. To recap: Customer Experience ROI is value gained by customers plus value gained from customers.
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NGDATA
APRIL 25, 2024
Credit unions have great customer service, but banks excel in digital services. To build and maintain customer loyalty, credit unions must learn from banks and improve their digital offerings. Source The post Banks Have This Major Edge. Can Credit Unions Catch Up? appeared first on NGDATA.
Customer Think
APRIL 25, 2024
Building a strong and reliable brand is an intricate process. From idea to point of customer contact, it may take years to build a brand that resonates with the interests or values of the intended audience and stands out from other players in a respective industry.
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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
NGDATA
APRIL 25, 2024
GA4's shift from "conversions" to "key events" is significant for digital marketers, especially SEO professionals. Key events measure interactions important to a business, align with business objectives, demonstrate the value of organic search traffic, and elevate marketing reporting. SEOs need to understand and leverage this change. Source The post Why the shift from ‘conversions’ to ‘key events’ in GA4 is a game-changer appeared first on NGDATA.
Customer Think
APRIL 25, 2024
Source: Edelman and LinkedIn (This month’s Research Round-Up discusses the sixth edition of the B2B thought leadership impact study by Edelman and LinkedIn. This research has consistently provided valuable insights about the impact of thought leadership content on the perceptions and behaviors of business decision-makers.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Customer Think
APRIL 25, 2024
In today’s fiercely competitive market, customer satisfaction is the heartbeat of successful businesses. With consumers demanding ever-higher standards of service, companies are constantly seeking ways to elevate their customer experience. Among the myriad of solutions available, one stands out for its potential to drive significant improvements: the adoption of customer service automation.
NGDATA
APRIL 25, 2024
The proposed American Privacy Rights Act (APRA) aims to establish national consumer data privacy rights and set standards for data security. While America's Credit Unions expressed general approval of the legislation, they have concerns about the GLBA exemption, federal preemption, and private right of action. Nussle suggested three areas that could be addressed to better help credit unions.
Customer Think
APRIL 25, 2024
In this Sales Leadership Awakening podcast, Gerilyn Horan, Hilton’s VP of Group Sales, shares insights on creating a supportive environment and the importance of feedback, coaching, and company culture for employee engagement and retention. They also touch on Hilton’s top global workplace ranking and successful coaching programs for high employee retention and satisfaction.
Intercom
APRIL 25, 2024
In the customer service and customer experience spaces, there’s a lot of discussion happening about what the future of the human-AI partnership will look like – and more specifically, what role will humans play in this new dynamic. The answer? A big one. At Intercom, we truly believe that the future of customer service will require a strong alliance between humans and AI.
Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón
Enterprise commerce is at an inflection point. Rigid, monolithic platforms slow brands down, but a full replatforming is disruptive and costly. Modular architecture offers a flexible, scalable alternative - allowing enterprise brands to modernize without ripping and replacing their entire stack. Learn how a composable approach helps modernize commerce stacks while maintaining control over critical systems.
Customer Think
APRIL 25, 2024
Whenever I present to managers about articulating and revealing guiding statements, organizational purpose, or core values to frontline staff and connecting them to their daily work activities, I get the question, “What if they don’t buy in to these corporate ideals?” Now, you might ask, “Why on earth would they not buy in to them?
SugarCRM
APRIL 25, 2024
Barnardos Australia is a child protection charity that supports 15,000 children, young people, and families yearly. Barnardos Australia’s main goal is to create the necessary environemnt for all categories above to thrive, in spite of challenging situations, including drug and alcohol issues, mental health struggles, and homelessness. The NGOs main purpose and vision is making sure that the children they work with feel truly safe.
Customer Think
APRIL 25, 2024
In the vast digital arena, websites require attention, competing for eyeballs and clicks in search engine results pages (SERPs). One crucial element that can significantly impact your website’s ranking and user experience is the H1 tag. But what exactly is an H1 tag, and why is it so important for on-page SEO optimization?
Execs In The Know
APRIL 25, 2024
The Enterprise Conversational AI market is fundamentally broken. According to a survey by Forrester Consulting in 2023, about 75% of consumers said that chatbots cannot provide them helpful answers, and 50% of consumers said they often feel frustrated in their interactions with chatbots. [ Forbes 2023 ] On the other hand, the demand is the highest it’s ever been with the Generative AI market size expected to reach $66.62 billion by the end of 2024 and expected to grow to $1.3 trillion by 2032.
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Faster response times mean happier customers Are your customers on hold too long? Nearly half of consumers find hold times unacceptable, and a quarter will leave your brand because of it. Our latest report reveals how companies are affected by wait times and the impact on customer satisfaction. Read the report to get insights into the impact of long hold times and areas for opportunities.
Customer Think
APRIL 25, 2024
Listen to the podcast: Personalization is a key element in doing business today. However, getting too personal can be off-putting in some situations. So, today we are going to look at how you can strike a balance between personalizing your interactions and offerings for customers without freaking them out.
Customer Think
APRIL 25, 2024
When a store charges less than $2 for a 12-ounce package of cereal, it’s not thinking outside the box; it’s thinking inside it. Which makes one wonder: Why wasn’t Aldi, the value-priced grocery chain from Germany, among the “aggressive” competitors Kroger and Albertsons named in defending their $24.6 billion mega-merger to antitrust regulators?
Customer Think
APRIL 25, 2024
Inclusion in the MACH Alliance recognizes Coveo's strength in composable AI technology
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