Adrian Swinscoe
SEPTEMBER 20, 2024
This is a guest post by Gary Clark a snowsports business expert and Academy Director at SIA Austria. Wielding an estimated $150 billion purchasing power globally, […] The post Four ways businesses can adopt AI to connect successfully with Gen Z first appeared on Adrian Swinscoe.
Customer Think
SEPTEMBER 20, 2024
Managing the employee lifecycle is critical to an organization’s success. This includes the key stages of onboarding, promotion, offboarding, and everything in between. Each function requires precise coordination between human resources (HR) and information technology (IT). Yet, this coordination often presents challenges, especially when departments operate within separate silos.
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Execs In The Know
SEPTEMBER 20, 2024
Employee engagement has a direct impact on productivity, retention, and overall company success. According to Gallup, engaged employees are enthusiastic about their work, deeply involved in their roles, and feel a strong connection to their company. But engagement doesn’t just happen organically—it begins during the crucial first 90 days of employment.
Beyond Philosophy
SEPTEMBER 20, 2024
Personalization is a developing area in Customer Experiences. With AI driving what could be possible, many of you might be wondering how you can best leverage its capability in yours. To that end, we invited our special guest, Graham Hill, Ph.D., to explore the rapidly evolving field of Personalization in Customer Experiences. With decades of experience in customer relationship management (CRM) and Customer Experience , Hill shares valuable insights into how personalization, particularly with th
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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
Customer Think
SEPTEMBER 20, 2024
Retail app downloads spike significantly during peak shopping periods, especially around Thanksgiving and Black Friday. However, sustaining user engagement beyond the holiday rush poses a significant challenge. The majority of holiday installers — and there are many of them — fail to engage with the app within the first week after download.
Heart of the Customer
SEPTEMBER 20, 2024
How Marvin Used a Customer Experience Maturity Model to Build a Winning CX Program Learn how Marvin, a leading manufacturer, used a CX maturity model and stakeholder engagement to align their team, overcome CX challenges, and drive measurable success. Introduction Building a customer experience (CX) program that delivers real value is a challenge many organizations […] The post How Marvin Used a Customer Experience Maturity Model to Build a Winning CX Program appeared first on Heart of the
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
The DiJulius Group
SEPTEMBER 20, 2024
HR Like a Boss Chief Revolution Officer John DiJulius sits down with John Bernatovicz who is an entrepreneur, podcast host, speaker, HR advocate, and author of HR like a Boss. Learn How John got into the HR world How john defines HR Why he wrote HR Like a Boss The cornerstones of. Read Full Article The post 172: HR Like A Boss appeared first on The DiJulius Group.
Customer Think
SEPTEMBER 20, 2024
The news Dreamforce 2024 has (almost) started and the announcements are pouring in. Unsurprisingly, many of them are about AI, generative AI, Slack, and of course, agents. One of the major announcements that Salesforce made these days is about the release of Agentforce.
SurveySensum
SEPTEMBER 20, 2024
NPS is a popular metric used to gauge customer satisfaction and loyalty, driving business success. While calculating your NPS score is a valuable first step, it’s not enough on its own. To truly leverage this data and transform it into actionable insights, businesses need a more integrated approach. This is where comprehensive CRM solutions like HubSpot come into play.
Customer Think
SEPTEMBER 20, 2024
Podcast Today’s interview is with Conny Kalcher, Group Chief Customer Officer at Zurich Insurance.
Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón
Enterprise commerce is at an inflection point. Rigid, monolithic platforms slow brands down, but a full replatforming is disruptive and costly. Modular architecture offers a flexible, scalable alternative - allowing enterprise brands to modernize without ripping and replacing their entire stack. Learn how a composable approach helps modernize commerce stacks while maintaining control over critical systems.
Customer Think
SEPTEMBER 20, 2024
As we step into an era dominated by AI, the landscape of customer experience (CX) is undergoing a seismic shift. Artificial Intelligence isn’t just changing how businesses interact with customers; it’s fundamentally altering customer behavior.
Customer Think
SEPTEMBER 20, 2024
In today’s rapidly changing business environment, diversity and inclusion have become more than just buzzwords—they are essential for innovation, growth, and long-term success. Inclusive leadership isn’t just about meeting diversity quotas; it’s about creating an environment where every individual feels valued, heard, and empowered to contribute.
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