Adrian Swinscoe
SEPTEMBER 20, 2024
This is a guest post by Gary Clark a snowsports business expert and Academy Director at SIA Austria. Wielding an estimated $150 billion purchasing power globally, […] The post Four ways businesses can adopt AI to connect successfully with Gen Z first appeared on Adrian Swinscoe.
Beyond Philosophy
SEPTEMBER 20, 2024
Personalization is a developing area in Customer Experiences. With AI driving what could be possible, many of you might be wondering how you can best leverage its capability in yours. To that end, we invited our special guest, Graham Hill, Ph.D., to explore the rapidly evolving field of Personalization in Customer Experiences. With decades of experience in customer relationship management (CRM) and Customer Experience , Hill shares valuable insights into how personalization, particularly with th
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Customer Think
SEPTEMBER 20, 2024
Managing the employee lifecycle is critical to an organization’s success. This includes the key stages of onboarding, promotion, offboarding, and everything in between. Each function requires precise coordination between human resources (HR) and information technology (IT). Yet, this coordination often presents challenges, especially when departments operate within separate silos.
Execs In The Know
SEPTEMBER 20, 2024
Employee engagement has a direct impact on productivity, retention, and overall company success. According to Gallup, engaged employees are enthusiastic about their work, deeply involved in their roles, and feel a strong connection to their company. But engagement doesn’t just happen organically—it begins during the crucial first 90 days of employment.
Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting
Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical
Heart of the Customer
SEPTEMBER 20, 2024
How Marvin Used a Customer Experience Maturity Model to Build a Winning CX Program Learn how Marvin, a leading manufacturer, used a CX maturity model and stakeholder engagement to align their team, overcome CX challenges, and drive measurable success. Introduction Building a customer experience (CX) program that delivers real value is a challenge many organizations […] The post How Marvin Used a Customer Experience Maturity Model to Build a Winning CX Program appeared first on Heart of the
Customer Think
SEPTEMBER 20, 2024
Retail app downloads spike significantly during peak shopping periods, especially around Thanksgiving and Black Friday. However, sustaining user engagement beyond the holiday rush poses a significant challenge. The majority of holiday installers — and there are many of them — fail to engage with the app within the first week after download.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Customer Think
SEPTEMBER 20, 2024
The news Dreamforce 2024 has (almost) started and the announcements are pouring in. Unsurprisingly, many of them are about AI, generative AI, Slack, and of course, agents. One of the major announcements that Salesforce made these days is about the release of Agentforce.
SurveySensum
SEPTEMBER 20, 2024
NPS is a popular metric used to gauge customer satisfaction and loyalty, driving business success. While calculating your NPS score is a valuable first step, it’s not enough on its own. To truly leverage this data and transform it into actionable insights, businesses need a more integrated approach. This is where comprehensive CRM solutions like HubSpot come into play.
Customer Think
SEPTEMBER 20, 2024
Image by Eric Karofsky Customer Experience (CX) is no longer a “nice-to-have” but is a core driver of business performance, and is most successful when it is driven from the top down and integrated into the DNA of the organization.
Customer Think
SEPTEMBER 20, 2024
As we step into an era dominated by AI, the landscape of customer experience (CX) is undergoing a seismic shift. Artificial Intelligence isn’t just changing how businesses interact with customers; it’s fundamentally altering customer behavior.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
Customer Think
SEPTEMBER 20, 2024
In today’s rapidly changing business environment, diversity and inclusion have become more than just buzzwords—they are essential for innovation, growth, and long-term success. Inclusive leadership isn’t just about meeting diversity quotas; it’s about creating an environment where every individual feels valued, heard, and empowered to contribute.
Customer Think
SEPTEMBER 20, 2024
Podcast Today’s interview is with Conny Kalcher, Group Chief Customer Officer at Zurich Insurance.
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