Adrian Swinscoe

APRIL 2, 2025

Eleven years ago, Ispoketo the folks atSundaySkyabout the innovative ways they were using video to improve customer experience. Specifically, they were pioneering the development of SmartVideo [] The post SundaySky removes the barriers to expanded use of video in CX first appeared on Adrian Swinscoe.

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CX Innovation Customer Experience Artificial Intelligence 147

The Success League

APRIL 2, 2025

By Kristen Hayer A few years ago, I served as a fractional customer success executive for a growing SaaS company. While I was there, the company hired a new sales executive. On his very first day, he made two decisions: hire a revenue operations leader and invest in tools to support operations. I was impressed. There was no hesitation from leadership.

Engineering 52

Engineering Start-ups Sales CRM 52

Hodusoft

APRIL 2, 2025

The Role of Automation in Telecom Contact Centers: Solving High Volume Challenges and Reducing Costs Uber-connected. Well-informed. Highly-coordinated. That’s the world we live in today, all thanks to the telecom sector! It’s one of the most important industries in today’s time. Telecom companies connect individuals and businesses.

Contact Center 52

Contact Center Omnichannel Sentiment Analysis Data Entry 52

DMG Consulting

APRIL 2, 2025

WFM Redefined: Balancing CX, Employee Engagement, and Operational Excellence April 2025 The amount of research and development (R&D) invested in workforce management (WFM) solutions in 2024 and continuing into 2025 is greater than ever, and the growing interest in new capabilities and features is drawing attention to limitations in some of the markets older applications.

Artificial Intelligence 48

Artificial Intelligence CX Contact Center AI 48

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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

Contact Center

Execs In The Know

APRIL 2, 2025

PHOENIX, ARIZONA, US April 2, 2025 Execs In The Know, a global community of customer experience (CX) leaders, proudly announces the appointment of Ebrahim Hyder, Vice President, Customer Service at Michael Kors, and Lisa Oswald, Senior Vice President and Global Head of Customer Service at Travelzoo, as the Co-Chairs of its Corporate Advisory Board.

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CX Innovation Sales Customer Service 40