eglobalis
SEPTEMBER 18, 2023
Transforming Call Center Experiences: How AI-Powered Solutions Can Reclaim $250 Billion in Wasted Investments The post Transforming Call Center Experiences: How AI-Powered Solutions Can Reclaim $250 Billion in Wasted Investments appeared first on Eglobalis.
The DiJulius Group
SEPTEMBER 18, 2023
Since the middle of the pandemic, customer experience in nearly all industries has dropped to a two-decade low. Customers, patients, clients, tenants, guests, or whatever you may call the person buying your services and products have been frustrated during these tough times. Due to an unprecedented booming economy, leaders started taking shortcuts, solely focusing on.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Qmatic
SEPTEMBER 18, 2023
With the right design and implementation, an improved customer experience can greatly impact your business and organization. But you might ask yourself: Is it worth allocating time and resources to ensure my customers have a good experience? In this article, we’ll investigate the benefits of customer experience and why investing in it is a must for businesses across markets.
Customer Think
SEPTEMBER 18, 2023
For some unknown reason, my last three presentations all started as headlines (two created by someone else) which I then then wrote a speech to match. This isn’t my usual way of working. It does add a little suspense to the writing process – can I de.
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom
CX Network
SEPTEMBER 18, 2023
The essential steps to securing buy-in for your customer data analytics project
Customer Experience Matrix
SEPTEMBER 18, 2023
The CDP Institute just published its annual Member Survey, which is always a treasure chest of interesting data. I’ve already published my primary analysis on the Institute site (you can download it here ) but wanted to call out a number of findings that either contradict or confirm martech industry conventional wisdom. After all, nothing’s more fun than tweaking the nose of authority.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
SurveySensum
SEPTEMBER 18, 2023
Did you ever notice that after attending a meeting on Google Meet a survey pops up → ‘How likely are you to recommend Google Meet to other people you work with?’ This is what the in-app survey looks like. These surveys provide a unique opportunity to gather customer feedback right when they are interacting with your product. When conducted effectively, these surveys help you refine your app’s features and functionality.
Hodusoft
SEPTEMBER 18, 2023
Discover the Latest Trends with HoduSoft at the 12th BPO Innovation Summit & Awards 2023 In the dynamic world of Business Process Outsourcing (BPO), staying up-to-date is essential for success. The 12th BPO Innovation Summit & Awards 2023 presents an incredible opportunity for leaders, innovators, and providers within the industry to come together and explore the latest trends and innovations in the BPO industry.
Customer Think
SEPTEMBER 18, 2023
At some point, perhaps now, you might be considering going public. An IPO is an important decision that comes on the heels of much contemplation and isn’t easy to make. There’s always a possibility for failure, but still, it’s worthwhile if you succeed.
Customer Think
SEPTEMBER 18, 2023
Personalization is the most economical way to drive customer behavior, boosting incremental sales and a company’s bottom line. Indiscriminate sales or discounts offered to all customers on products and services they may (or may not) be interested in have minimal value to a retailer.
Speaker: Jason Cottrell and Brian Walker
Brands used to look for a commerce platform that could do everything. But over time, one vendor was no longer enough to meet a brand’s needs, so they added, and added, and added— and now it's essential that these vendors work well together. That’s composable, and it’s important to get it right. Customers and your board expect you to be in new channels and to adapt quickly to market change.
Customer Think
SEPTEMBER 18, 2023
Are you ready for AI? Some firms are. To be counted among them requires preparation. Author, speaker, consultant, and The Agile Brand podcast host Greg Kihlstrom, (www.gregkihlstrom.com) Principal Chief Strategies for GK5A, joined us on a recent podcast to discuss what it takes to be prepared to implement AI and improve your customer experience. […] The post How AI Is in Danger of Suffering From ‘Shiny New Object Syndrome’ appeared first on Beyond Philosophy.
Customer Think
SEPTEMBER 18, 2023
The slow creep of mediocrity doesn’t make a lot of noise and can silently infiltrate your sales organization. No warning signs, no neon lights flashing “MEDIOCRITY.” It’s mission? To tempt you and your sales team to settle for good enough selling attitudes and behaviors.
Customer Think
SEPTEMBER 18, 2023
Steve Jobs and Steve Wozniak. Larry Page and Sergey Brin. Bill Hewlett and Dave Packard. When we think of ultra successful co-founder duos, they all share a few foundational characteristics that any relationship needs to thrive. Things like chemistry, respect, trust, and great communication.
Expert insights. Personalized for you.
144 
Let's personalize your content