Fonolo
OCTOBER 26, 2023
Companies place a great deal of importance on meeting customer expectations. According to Forrester, nearly 95% of leaders say that providing a good customer experience is a top strategic priority, and 75% want to use customer experience as a competitive advantage. But it’s a big, crowded marketplace out there, full of consumers who want different things at different times on different channels.
Customer Think
OCTOBER 26, 2023
In early 2023, sales professionals worldwide logged into ChatGPT for the first time with the expectation that they’d never have to write sales messaging themselves again.
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BeyondPhilosophy
OCTOBER 26, 2023
A listener, Irene Beard, is starting her own company. She’s always believed in a strong brand, but how can she plan what people take away from her brand? Since we discussed this on a recent podcast, and I thought many of you might have the same problem, I thought I would also share our insight on this topic here. Before we get into that, I thought I would mention that Beard contacted us as part of our “I’m in a pickle!
Customer Think
OCTOBER 26, 2023
Are you wondering why people add your products to their cart and then leave without checking out? If so, you are far from alone! Cart abandonment is a major issue that business leaders and marketers across all industries have to deal with regularly.
Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting
Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical
Zendesk
OCTOBER 26, 2023
Atrium offers an AI sales management solution that helps sales organizations become more data-driven and efficient. It does so by continuously monitoring sales teams’ performance and alerting sales leaders and managers about any issues, so they can be addressed early. Pete Kazanjy, co-founder of Atrium, shares his tips on how to build a successful business and discusses how he formed a 35,000-member sales community by creating top-tier content.
Customer Think
OCTOBER 26, 2023
Salespeople tend to take their best accounts for granted. They don't call as often as they should. They don't visit as often as they could. You need to be there and/or on the phone with them more often than the salesperson they like so much. Something is bound to go wrong. Something is likely to disappoint your prospect. That's your opportunity to change the conversation.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
SurveySensum
OCTOBER 26, 2023
Paul’s online handcrafted jewelry store started seeing a decline in customer satisfaction and repeat purchases. So he started sending CSAT surveys after every purchase to his customers to learn about their shopping experience, product quality, and overall satisfaction. And the customer satisfaction software helped him automate the process! The survey revealed that The shipping process was too slow Customers encountered technical glitches with the website’s checkout page.
Zonka Feedback
OCTOBER 26, 2023
Excellent customer experience and high levels of customer satisfaction are of paramount importance for businesses to be successful. And to know how satisfied your customers are, the best way is to survey them and gather customer feedback.
Customer Think
OCTOBER 26, 2023
Synopsis: One of the key attributes of the digital age is that change programmes can be informed by data, using Generative AI based analytics to uncover the insights.
MyCustomer Experience
OCTOBER 26, 2023
A listener, Irene Beard, is starting her own company. She's always believed in a strong brand, but how can she plan what people take away.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
Customer Think
OCTOBER 26, 2023
Source: John Wiley & Sons The most basic goal of marketing is to influence customer buying behaviors, so understanding why customers buy is essential for successful marketing.
CX Network
OCTOBER 26, 2023
How one of the world’s biggest dairy exporters built a successful Voice of the Customer program
Customer Think
OCTOBER 26, 2023
The British specialist work-from-home (WFH) customer service company Sensée hosted a webinar on October 10th titled: “What’s the business case for 100% back-in-the-office?” I chaired the debate and fielded questions from a live audience over a period of one hour.
SugarCRM
OCTOBER 26, 2023
With the proper set of tools and features, CRM software can become an essential part of operating a business. It can help you save time, boost sales , and cultivate extraordinary relationships with customers and prospects by offering you critical insights into their journey from prospect to buyer to returning customer. If you’re just starting out your CRM software search or you’re just prospecting the market for newer solutions, keep reading because we have a short list of capabilities that all
Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin
As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.
Customer Think
OCTOBER 26, 2023
I have hesitated to propose how to catch the shooting star that is the combination of Artificial Intelligence/Machine Learning (AI/ML), Large Language Models (LLMs), and ChatGPT with its Generative AI (GenAI), but there are some powerful applications available to help organizations to become frictionless1.
Hodusoft
OCTOBER 26, 2023
EVERYTHING YOU NEED TO KNOW ABOUT STIR/SHAKEN In the present times, a majority of people are facing huge threats from invisible villains that are widely prevalent across the globe. The seemingly innocuous villains are experts at concealing their identities and attack you when you least expect them to. They are robocalls—automated telephone calls that deliver prerecorded messages.
Customer Think
OCTOBER 26, 2023
At last count, there are over 11,000 products on the martech landscape. And while it’s been a tough couple of years for many SaaS companies, forcing industry consolidation through acquisitions or shutdowns, the number of new martech startups that keep entering the field remains remarkably robust. Are these people nuts? Hold that thought.
Customer Think
OCTOBER 26, 2023
In the competitive world of talent acquisition, companies are continually seeking new and innovative ways to identify the best candidates for their job openings. One of the most effective methods for achieving this is through pre-employment testing, a process that has gained increasing popularity over the years.
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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.
Customer Think
OCTOBER 26, 2023
Manufacturers and servicers of complex machines and equipment face a significant challenge in the industry – the service gap.
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