Beyond Philosophy

OCTOBER 26, 2023

A listener, Irene Beard, is starting her own company. She’s always believed in a strong brand, but how can she plan what people take away from her brand? Since we discussed this on a recent podcast, and I thought many of you might have the same problem, I thought I would also share our insight on this topic here. Before we get into that, I thought I would mention that Beard contacted us as part of our “I’m in a pickle!

Social Media 88

Social Media Sports Start-ups Management Consulting 88

Customer Think

OCTOBER 26, 2023

In early 2023, sales professionals worldwide logged into ChatGPT for the first time with the expectation that they’d never have to write sales messaging themselves again.

Sales 86

Sales AI Technology Technology 86

Fonolo

OCTOBER 26, 2023

Companies place a great deal of importance on meeting customer expectations. According to Forrester, nearly 95% of leaders say that providing a good customer experience is a top strategic priority, and 75% want to use customer experience as a competitive advantage. But it’s a big, crowded marketplace out there, full of consumers who want different things at different times on different channels.

Customer Expectations 81

Customer Expectations Social Media Contact Center Customer Service 81

CX Network

OCTOBER 26, 2023

How one of the world’s biggest dairy exporters built a successful Voice of the Customer program

Voice of the Customer 59

Voice of the Customer 59

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Artificial intelligence (AI) adoption has risen dramatically in the customer service industry over the last few years. But many contact centers have yet to implement AI. In this eBook, we give an introduction to how customer service leaders are using AI to improve their customer experience.

Customer Service

Customer Think

OCTOBER 26, 2023

Are you wondering why people add your products to their cart and then leave without checking out? If so, you are far from alone! Cart abandonment is a major issue that business leaders and marketers across all industries have to deal with regularly.

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Zendesk

OCTOBER 26, 2023

Atrium offers an AI sales management solution that helps sales organizations become more data-driven and efficient. It does so by continuously monitoring sales teams’ performance and alerting sales leaders and managers about any issues, so they can be addressed early. Pete Kazanjy, co-founder of Atrium, shares his tips on how to build a successful business and discusses how he formed a 35,000-member sales community by creating top-tier content.

Sales 59

Sales AI 59

Zendesk

OCTOBER 26, 2023

Recent technological advancements have empowered many organizations to finally offer the level of personalization most consumers want. According to our research , 61 percent of consumers say the faster a company is to offer personalized experiences, the more likely they are to purchase from them. From that same research, 66 percent of consumers are also willing to share their data if it means getting more relevant and personalized experiences.

Healthcare 52

Healthcare Compliance CX Engineering 52

Customer Think

OCTOBER 26, 2023

Synopsis: One of the key attributes of the digital age is that change programmes can be informed by data, using Generative AI based analytics to uncover the insights.

AI 52

AI Innovation Contact Center Technology 52

SurveySensum

OCTOBER 26, 2023

Paul’s online handcrafted jewelry store started seeing a decline in customer satisfaction and repeat purchases. So he started sending CSAT surveys after every purchase to his customers to learn about their shopping experience, product quality, and overall satisfaction. And the customer satisfaction software helped him automate the process! The survey revealed that The shipping process was too slow Customers encountered technical glitches with the website’s checkout page.

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score Social Media Customer Loyalty 52

MyCustomer Experience

OCTOBER 26, 2023

A listener, Irene Beard, is starting her own company. She's always believed in a strong brand, but how can she plan what people take away.

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Speaker: Becky Parisotto and John Vurdelja

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

Retail

Zonka Feedback

OCTOBER 26, 2023

Excellent customer experience and high levels of customer satisfaction are of paramount importance for businesses to be successful. And to know how satisfied your customers are, the best way is to survey them and gather customer feedback.

Customer Satisfaction 52

Customer Satisfaction Customer Feedback Customer Experience 52

Customer Think

OCTOBER 26, 2023

The British specialist work-from-home (WFH) customer service company Sensée hosted a webinar on October 10th titled: “What’s the business case for 100% back-in-the-office?” I chaired the debate and fielded questions from a live audience over a period of one hour.

Contact Center 49

Contact Center CX Customer Service 49

SugarCRM

OCTOBER 26, 2023

With the proper set of tools and features, CRM software can become an essential part of operating a business. It can help you save time, boost sales , and cultivate extraordinary relationships with customers and prospects by offering you critical insights into their journey from prospect to buyer to returning customer. If you’re just starting out your CRM software search or you’re just prospecting the market for newer solutions, keep reading because we have a short list of capabilities that all

CRM 29

CRM Predictive Analytics Data Entry ML 29

Customer Think

OCTOBER 26, 2023

I have hesitated to propose how to catch the shooting star that is the combination of Artificial Intelligence/Machine Learning (AI/ML), Large Language Models (LLMs), and ChatGPT with its Generative AI (GenAI), but there are some powerful applications available to help organizations to become frictionless1.

Artificial Intelligence 49

Artificial Intelligence ML AI Machine Learning 49

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51% of contact center leaders have already integrated AI into customer interactions. Those leveraging AI for conversation analysis are seeing faster resolution times, improved customer satisfaction, and reduced agent burnout. Ready to learn more about how AI is transforming the contact center landscape? Download our full report to discover key trends, implementation strategies, and the most critical KPIs for measuring AI success in contact centers.

Contact Center

Hodusoft

OCTOBER 26, 2023

EVERYTHING YOU NEED TO KNOW ABOUT STIR/SHAKEN In the present times, a majority of people are facing huge threats from invisible villains that are widely prevalent across the globe. The seemingly innocuous villains are experts at concealing their identities and attack you when you least expect them to. They are robocalls—automated telephone calls that deliver prerecorded messages.

Government 52

Government Education Compliance Engineering 52

Customer Think

OCTOBER 26, 2023

Source: John Wiley & Sons The most basic goal of marketing is to influence customer buying behaviors, so understanding why customers buy is essential for successful marketing.

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Customer Think

OCTOBER 26, 2023

Manufacturers and servicers of complex machines and equipment face a significant challenge in the industry – the service gap.

Manufacturing 40

Manufacturing AI Innovation Technology 40

Customer Think

OCTOBER 26, 2023

At last count, there are over 11,000 products on the martech landscape. And while it’s been a tough couple of years for many SaaS companies, forcing industry consolidation through acquisitions or shutdowns, the number of new martech startups that keep entering the field remains remarkably robust. Are these people nuts? Hold that thought.

Technology 40

Technology Technology 40

Speaker: Carolyn Clark and Miriam Connaughton

Forget predictions, let’s focus on priorities for the year and explore how to supercharge your employee experience. Join Miriam Connaughton and Carolyn Clark as they discuss key HR trends for 2025—and how to turn them into actionable strategies for your organization. In this dynamic webinar, our esteemed speakers will share expert insights and practical tips to help your employee experience adapt and thrive.

Actionable Insights

Customer Think

OCTOBER 26, 2023

In the competitive world of talent acquisition, companies are continually seeking new and innovative ways to identify the best candidates for their job openings. One of the most effective methods for achieving this is through pre-employment testing, a process that has gained increasing popularity over the years.

Innovation 40

Innovation 40