The Success League
APRIL 14, 2025
By Kristen Hayer You have seen it. You may have even lived it. The CSM who is everything for their customers. They support, well, support. They provide services. They renegotiate poorly set expectations. They stay late helping customers navigate the solution they didnt get enough training on. The one thing they arent doing is tapping into their cross-functional teams.
RateMyService
APRIL 14, 2025
The era of gut-feel customer experience (CX) is over. There is increased pressure on teams to deliver better CX. Emerging technologies like AI offer hope, but without the ability to connect efforts to business value, even the most promising tools wont savethem. Background In collaboration with the Institute of Customer Experience, Kenya , we gathered insights from 200+ CX professionals between February and March 2025, through our experience management platform.
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SurveySensum
APRIL 14, 2025
Are your customers truly happy and satisfied with your brand? Understanding and measuring customer satisfaction and loyalty is very crucial, yet many businesses struggle to do that. Thats where NPS ( Net Promoter Score ) can be your closest ally. By categorizing customers into promoters, passives, and detractors, you will get a clear picture of your customer sentiments.
Gainsight
APRIL 14, 2025
Things that are often hidden: Secret menu items at restaurants, messages in a long-lost group chat, andmost overlooked of allthe revenue sitting inside your Customer Success (CS) team. The value of CS has quietly evolvedand the evidence is everywhere. From the technology that Customer Success Managers (CSMs) use to improve the customer experience to the ways companies are reorganizing post-sales efforts, its clear that CS is no longer just about keeping customers happy.
Speaker: Jason Cottrell and Gireesh Sahukar
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
SurveySensum
APRIL 14, 2025
Did you know each year more than 30,000 new consumer products are launched and 95% of them fail – Harvard Business School No one wants to be in that 95% category, right? But how to avoid it? How to create a successful product that fits the market needs, resolves customer challenges, and also has a competitive edge? A Product Feedback Tool is an answer.
The Success League
APRIL 14, 2025
Ready to level up your career in Customer Success? Join our CSM Certification Program a dynamic, expert-led course designed to give you the skills, strategies, and confidence to thrive as a Customer Success professional. Live. Online. Expert-Led. Weekly sessions with experienced instructors Real-world tools and practical frameworks Connect and grow with a cohort of CS professionals Work toward your certification and stand out in the CS field!
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Execs In The Know
APRIL 14, 2025
Lets be honest. When it comes to artificial intelligence (AI), theres been no shortage of bold claims. Headlines, boardroom conversations, vendor pitches. Everyones talking. But for customer experience (CX) leaders trying to move the needle, the real question isnt what AI can do. Itsabout making it work in your organization. Thats exactly what our upcoming virtual event, Practical, Real-World Application: Rapid-Fire AI Use Cases for Customer Experience , is built around.
ECXO
APRIL 14, 2025
The HX Leader Shifting from Control to Influence Why the future of leadership starts within Catching Up: The HX Revolution in Motion If this is your first stop on the HX Revolution train, welcome aboard! Heres what weve unpacked so far: Article 1 ( Welcome to the HX Revolution The Future of Business Transformation Starts Here ) : We made the bold claim that business transformation fails without Human Experience (HX) at the center.
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