Adrian Swinscoe
JANUARY 29, 2024
This is a guest post by David Beasley, director at Washington Direct Mail. According to a recent research by Equinix, 72% of global businesses are looking to […] The post Navigating cultural variances in global marketing: Insights from around the world first appeared on Adrian Swinscoe.
CX Network
JANUARY 29, 2024
The tools and methods behind predictive CX and how it boosts customer loyalty and satisfaction
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Execs In The Know
JANUARY 29, 2024
In this episode of The CX Leadership Exchange , we had the privilege of diving into the mind and career of Scott Horace, the Senior Vice President, Global Contact Center Management at Mastercard. With nearly three decades working for the brand, Scott’s journey is a testament to the power of perseverance, evolution, and the human touch in the digitizing realm of customer service.
CX Network
JANUARY 29, 2024
The UK division of the world’s largest cruise line is using generative AI to enhance its service capabilities in 2024
Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting
Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical
Zonka Feedback
JANUARY 29, 2024
Today, customer opinions carry immense weight. It reflects on their understanding of your product, the experience they had, the pain points they had to go through, and much more. In fact, collecting customer feedback provides a direct line into the minds and experiences of your customers acting as a mirror to showcase where your business may be falling short.
CX Network
JANUARY 29, 2024
The key findings that demonstrate how AI is changing CX in the APAC region
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Zendesk
JANUARY 29, 2024
Every year, Gartner evaluates vendors in the customer service and support space. The Gartner Magic Quadrant for the Customer Engagement Center (CEC) and accompanying Critical Capabilities report provides valuable information for business leaders looking for technology solutions that best meet their current and long-term needs. According to Gartner, “The $28.9 billion customer service and support software market, of which the CEC market is a part, grew at a rate of 17% year-over-year and re
Logicalware
JANUARY 29, 2024
Imagine you’re an agent who gets a call from a customer that is struggling to resolve an issue with a product or service they have bought. You can hear the frustration in their voice. They’ve been on hold for an extended period, and they’ve already spoken to two other agents who couldn’t solve their problem. Now, they have to repeat their story all over again with you.
SurveySensum
JANUARY 29, 2024
So, let’s talk about that sweet spot right after sealing the deal. You made the sale – awesome sauce! But don’t pop the champagne just yet. The game’s not over. This is where many businesses drop the ball: post-purchase customer experience. It’s like scoring a date with your crush and then spending the whole evening talking about your stamp collection – not cool.
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