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Introduction: AI-driven virtual agents, including chatbots and voice assistants, are increasingly integral to customer service operations. Organizations leverage these technologies aiming for efficiency, cost reductions, and enhanced customer experiences. However, despite notable advancements, AI remains significantly constrained by several technological, ethical, and customer preference factors.
Theres a certain kind of VoC ROI thats immediateyou close the loop on a bad experience, follow up with the customer, maybe save the relationship, maybe turn a detractor into a promoter. Thats great. Thats meaningful. But theres another level of ROI that comes from solving not just the one issue, but all issues like it going forward. Thats where root cause analysis (RCA) comes inand in my view, its one of the most powerful, yet underused, parts of a VoC program.
Learn how Help Scout scaled to meet the educational needs of new, old, and prospective customers alike by turning one on one demo sessions into interactive live classes.
What we'll Cover: How Epicor ERP Can Also Support Your Customer-Facing Teams If your business relies on Epicor ERP, you already know how valuable it is for managing operations, inventory, and finance. But did you know that the same data that powers your business processes can also help improve sales and customer service? Epicor ERP holds a wealth of real-time insights that can enhance customer engagement, streamline sales processes, and improve service.
What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
Are you tracking your NPS program correctly? Is it truly on track? Because if your NPS program isnt consistent or lacks real-time insights, you might be missing the bigger picture. So, is your NPS tracking giving you the right data to grow? Are you leveraging the right NPS software to do it correctly? Lets find out! What is NPS Tracking? NPS tracking is the process of creating a continuous cycle of measuring, analyzing, and reviewing your NPS score to understand where you stand in terms of custo
What we'll Cover: How Epicor ERP Can Also Support Your Customer-Facing Teams If your business relies on Epicor ERP, you already know how valuable it is for managing operations, inventory, and finance. But did you know that the same data that powers your business processes can also help improve sales and customer service? Epicor ERP holds a wealth of real-time insights that can enhance customer engagement, streamline sales processes, and improve service.
Ready to make the leap from CSM to CS Leader? Youre a rockstar with customers. You build strong relationships, hit your numbers, and drive growth. But how do you go from managing accounts to managing a team ? Join Whitney Littlewood , Director of Enablement at The Success League, for an interactive 90-minute workshop designed to help you step into leadership with confidence.
Ready to make the leap from CSM to CS Leader? Youre a rockstar with customers. You build strong relationships, hit your numbers, and drive growth. But how do you go from managing accounts to managing a team ? Join Whitney Littlewood , Director of Enablement at The Success League, for an interactive 90-minute workshop designed to help you step into leadership with confidence.
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