eglobalis

MARCH 24, 2025

Introduction: AI-driven virtual agents, including chatbots and voice assistants, are increasingly integral to customer service operations. Organizations leverage these technologies aiming for efficiency, cost reductions, and enhanced customer experiences. However, despite notable advancements, AI remains significantly constrained by several technological, ethical, and customer preference factors.

Contact Center 363

Contact Center AI Compliance Machine Learning 363

PeopleMetrics

MARCH 24, 2025

Theres a certain kind of VoC ROI thats immediateyou close the loop on a bad experience, follow up with the customer, maybe save the relationship, maybe turn a detractor into a promoter. Thats great. Thats meaningful. But theres another level of ROI that comes from solving not just the one issue, but all issues like it going forward. Thats where root cause analysis (RCA) comes inand in my view, its one of the most powerful, yet underused, parts of a VoC program.

VOC 90

VOC Close the Loop AI Text Analytics 90

Help Scout

MARCH 24, 2025

Learn how Help Scout scaled to meet the educational needs of new, old, and prospective customers alike by turning one on one demo sessions into interactive live classes.

Education 64

Education 64

SugarCRM

MARCH 24, 2025

What we'll Cover: How Epicor ERP Can Also Support Your Customer-Facing Teams If your business relies on Epicor ERP, you already know how valuable it is for managing operations, inventory, and finance. But did you know that the same data that powers your business processes can also help improve sales and customer service? Epicor ERP holds a wealth of real-time insights that can enhance customer engagement, streamline sales processes, and improve service.

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Sales Finance Artificial Intelligence Data Entry 26

Speaker: Lee Andrews, Founder at LJA New Media & Tony Karrer, Founder and CTO at Aggregage

This session will walk you through how one CEO used generative AI, workflow automation, and sales personalization to transform an entire security company—then built the Zero to Strategy framework that other mid-market leaders are now using to unlock 3.5x ROI. As a business executive, you’ll learn how to assess AI opportunities in your business, drive adoption across teams, and overcome internal resource constraints—without hiring a single data scientist.

AI

SurveySensum

MARCH 24, 2025

Are you tracking your NPS program correctly? Is it truly on track? Because if your NPS program isnt consistent or lacks real-time insights, you might be missing the bigger picture. So, is your NPS tracking giving you the right data to grow? Are you leveraging the right NPS software to do it correctly? Lets find out! What is NPS Tracking? NPS tracking is the process of creating a continuous cycle of measuring, analyzing, and reviewing your NPS score to understand where you stand in terms of custo

NPS 52

NPS Text Analytics Customer Loyalty Sentiment Analysis 52

SugarCRM

MARCH 24, 2025

What we'll Cover: How Epicor ERP Can Also Support Your Customer-Facing Teams If your business relies on Epicor ERP, you already know how valuable it is for managing operations, inventory, and finance. But did you know that the same data that powers your business processes can also help improve sales and customer service? Epicor ERP holds a wealth of real-time insights that can enhance customer engagement, streamline sales processes, and improve service.

Sales 26

Sales Finance Artificial Intelligence Data Entry 26