ClearAction

MAY 26, 2023

Customer Insights Shape Your Firm’s Growth Curve Lynn Hunsaker Customer insights have so much more potential to shape everything in your enterprise. Every growth effort and every efficiency effort can be greatly improved by customer insights guidance. This goes well beyond ratings and scores. It’s the comments and patterns that are pure gold.

VOC 62

VOC Data Mining CX Voice of the Customer 62

Steven Van Belleghem

MAY 26, 2023

Find the perfect balance between consistency & adaptation The McDonalds food experience is probably one of the most consistent around the globe. Anywhere in the world, if you crave something recognizable, something familiar, you can enter a McDonalds and find exactly what you expect and want. The same burgers, the same drinks, the same deserts, the same atmosphere, the same cleanliness and convenience.

Customer Experience 57

Customer Experience Innovation Entertainment Start-ups 57

RateMyService

MAY 26, 2023

Practical frameworks for transforming frustration into delight Things go wrong — it’s inevitable. Imagine this scenario: Sarah, a loyal customer of a popular online retailer, had a frustrating experience when her long-awaited package arrived damaged and incomplete. Frustrated and angry, she contacted the customer service department, hoping for a swift resolution.

Social Media 52

Social Media Customer Feedback Customer Loyalty Retail 52

Uplifting Service

MAY 26, 2023

[link] What matters most to your customers? This is question worth asking… but it’s also kind of a trick. That’s because your customers are all different… and they all value different things at different times. That’s why you need to consider how to add value in all four categories that matter to your customers. That means improving your product and your delivery systems, while also investing in a better service mindset and ongoing relationships with your customers.

Customer Satisfaction 40

Customer Satisfaction Customer Service Customer Experience 40

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom

Customer Experience

MyCustomer Experience

MAY 26, 2023

Five years since GDPR enforcement started in 2018, the Irish data protection regulator issued the heftiest fine levied so far: €1.2 billion.

52

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SurveySensum

MAY 26, 2023

What is Net Promoter Score (NPS)? Types of Net Promoter Score (NPS) Transactional NPS (tNPS) Relationship NPS (rNPS) 4 key differences between tNPS and rNPS surveys Transactional NPS vs Relationship NPS – which one should you go for? Best Practices to conduct tNPS and rNPS surveys Employee NPS (eNPS) Conclusion Net Promoter Score (NPS) is one of the popular CX metrics in the business offering valuable insights to the businesses to measure customer loyalty and gauging the overall satisfaction

Net Promoter Score 52

Net Promoter Score NPS Touchpoint Customer Loyalty 52