Adrian Swinscoe
NOVEMBER 3, 2023
This is a guest post from Janine Hunt, Client Partnership Director at customer service outsourcer Kura. Data shows that 35% of businesses have adopted using AI […] The post How the world is reacting to AI use in customer service first appeared on Adrian Swinscoe.
Customer Think
NOVEMBER 3, 2023
Customer journeys are evolving fast, and technology is at the forefront of this transformation, especially in the past couple of years, thanks to AI. This post explores how businesses can embrace omnichannel experiences, self-service solutions, and data-driven personalisation to create amazingly seamless and unforgettable customer journeys.
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Adrian Swinscoe
NOVEMBER 3, 2023
This is a guest post from Janine Hunt, Client Partnership Director at customer service outsourcer Kura. Data shows that 35% of businesses have adopted using AI […] The post How the world is reacting to AI use in customer service first appeared on Adrian Swinscoe.
Customer Think
NOVEMBER 3, 2023
Macroeconomic pressures are forcing organizations to improve operational efficiency and, at the same time, boost customer loyalty and retention.
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom
Zonka Feedback
NOVEMBER 3, 2023
In today’s data-driven world, businesses are constantly searching for ways to unlock insights from the vast amounts of unstructured textual data they gather daily.
Zendesk
NOVEMBER 3, 2023
What seems like a long time ago, in a galaxy far, far away, humans existed without the internet. In just a few short decades, the internet went from existing in science fiction media to a common tool with over 5 billion users worldwide. Recent technological breakthroughs have introduced generative AI to the masses, putting it on a faster track to popularity than the World Wide Web.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Customer Think
NOVEMBER 3, 2023
As the holiday season approaches, customer service becomes a critical factor that influences shopping decisions. It is also the perfect time for maximizing sales. In a recent Black Friday survey, 32.3% of respondents shared that they plan to spend up to $500 dollars on the day, and 18.3% – see themselves parting with $500-$1000.
CX Network
NOVEMBER 3, 2023
A guide to collecting, using and actioning customer insights from data and analytics
Customer Think
NOVEMBER 3, 2023
Welcome to a pivotal guide crafted for event organizers, professionals, and marketers aiming to revolutionize their conference marketing strategies in 2024. In a market burgeoning with opportunities, it’s staggering that, as per 10times.com, almost 40,000 conferences took place in 2023, just in the US alone.
Conversation Agent
NOVEMBER 3, 2023
Meandering the inner workings of the human psyche When I started Conversation Agent (the blog) 17 years ago, people began sending me all sorts of things. I got tons of press releases and requests to review sites. I got added to site aggregators, and started receiving solicitations for calls (no, thank you) and link exchanges (ditto.) The intensity only increased over the years.
Speaker: Jason Cottrell and Brian Walker
Brands used to look for a commerce platform that could do everything. But over time, one vendor was no longer enough to meet a brand’s needs, so they added, and added, and added— and now it's essential that these vendors work well together. That’s composable, and it’s important to get it right. Customers and your board expect you to be in new channels and to adapt quickly to market change.
Customer Think
NOVEMBER 3, 2023
The restaurant business has never been for the faint of heart, however the last few years have been particularly tumultuous. The pandemic-fueled delivery expansion (that only continues to grow), a shrinking labor pool, and an inflation that has uniquely impacted food prices, have left many struggling to keep up.
InteractionMetrics
NOVEMBER 3, 2023
Stop using the s-word! As soon as we see it in email subject lines for surveys, most of us hit the delete button. Of course, I’m talking about the word “surveys”. Surveys have become a ubiquitous aspect of customer interactions, and customers are exhausted. Right now, there are 240 unread emails in my inbox — 9 of them with email subject lines for surveys – and that’s from this week alone!
ClearAction
NOVEMBER 3, 2023
How to Quantify CX ROI Lynn Hunsaker Quantifying CX ROI has been a top challenge, but it’s amazingly simple when you take the right approach. Imagine a CX issue that is chronically at the top of every CX report in Service, surveys, churn, and so on. [This example uses small numbers for Service, such as a small manufacturing business, to prove the point of huge ROI potential for your much larger costs to serve.
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