Intercom

DECEMBER 13, 2023

Customer service is undergoing rapid change as customer expectations rise, placing higher and higher demands on your team. But meeting these expectations without modern technology is incredibly difficult and comes at a high price: your team’s time. Time spent gathering customer context, tailoring replies, and completing repetitive tasks is costing your support team precious hours that would be better spent helping your customers.

AI 103

AI Start-ups Customer Service Customer Expectations 103

The DiJulius Group

DECEMBER 13, 2023

When the chips are down, what can wrestling teach us about life, entrepreneurship, and the art of excellent customer service? On this episode of The Customer Service Revolution, John and his son, the dynamic wrestler-turned-entrepreneur Johnni DiJulius, explore what the wrestling world can teach us. We meander through Johnni’s wrestling journey, his transformation into an.

Customer Service 97

Customer Service 97

Bill Quiseng

DECEMBER 13, 2023

In anticipation of celebrating the holidays with my family and friends, I will not be publishing my posts until after the New Year. So, for now, as you move onward and upward in the New Year, I wish all of you, your family, and your friends GREAT health, happiness, success, and prosperity. May your Holiday Celebration and New Year be GREAT out there!

Customer Service 78

Customer Service 78

Customer Think

DECEMBER 13, 2023

Personalisation and hyperpersonalisation are as old the dinosaurs. In the same year Jurassic Park arrived in our cinemas (1993), Don Peppers and Martha Rogers predicted in their great book,The One to One Future, the end of mass marketing and a shift to personalisation.

Customer Experience 80

Customer Experience Customer Loyalty Technology Technology 80

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom

Customer Experience

Win the Customer

DECEMBER 13, 2023

In recent years, the integration of Artificial Intelligence (AI) in customer experience has revolutionized how businesses interact with their clientele. From personalized recommendations to predictive analytics, AI has reshaped the landscape, generating both winners and losers in this evolving domain. Today we discuss the winners and losers from the recent advancements in the capabilities of Artificial Intelligence as it continues to dramatically alter the customer experience approach of many or

AI 69

AI Artificial Intelligence Customer Experience Predictive Analytics 69

Hodusoft

DECEMBER 13, 2023

Unlocking the Potential of Hosted Telephony System Google’s co-founder Larry Page once said “Especially in technology, we need revolutionary change, not incremental change.” If we look around at the present world, the technological marvels that we enjoy today have undergone a radical transformation. Let’s take the example of one of the most widely used tech tools in our day-to-day lives—the telephony system.

Compliance 64

Compliance CRM Artificial Intelligence Customer Relationship Management 64

Zonka Feedback

DECEMBER 13, 2023

In today's ever-changing scenario of digital marketing, the need for businesses to ensure a great content experience for their audience is paramount. By understanding the preferences and needs of their audience through comprehensive feedback, companies can curate a content experience that not only resonates with their audience but also encourages active engagement and loyalty.

Customer Experience 59

Customer Experience 59

InteractionMetrics

DECEMBER 13, 2023

Amazon CEO Jeff Bezos said, “It’s not only that diversity and inclusion are good for our business. It’s more fundamental than that — it’s simply right. ” DEI programs may be right, but it’s no secret that they are controversial in the workforce. Employees are often skeptical when a workplace diversity survey is introduced, which makes it difficult for DEI programs to flourish.

Direct Marketing 52

Direct Marketing Customer Feedback Customer Experience 52

Zonka Feedback

DECEMBER 13, 2023

Understanding and responding to customers’ needs is not just a good practice but a strategic necessity to satisfy your customers and make your business successful. This is why it is essential to gather customer feedback for every business. But getting feedback will not do any good unless you don’t take action on it.

Customer Feedback 52

Customer Feedback 52

Service Quality Institute

DECEMBER 13, 2023

In 1980 I released Feelings the world’s first customer service program based on a very simple concept. When you treat a customer like a king or queen they come back, spend more with you, and bring their friends. This is the foundation of great customer service. When customer service is poor customers don’t come back and they also tell their friends.

Customer Experience 52

Customer Experience Retail Customer Service Start-ups 52

Speaker: Jason Cottrell and Brian Walker

Brands used to look for a commerce platform that could do everything. But over time, one vendor was no longer enough to meet a brand’s needs, so they added, and added, and added— and now it's essential that these vendors work well together. That’s composable, and it’s important to get it right. Customers and your board expect you to be in new channels and to adapt quickly to market change.

Customer Experience

SurveySensum

DECEMBER 13, 2023

A product description is a form of writing that is tailored to provide all the necessary details about products. A well-crafted product description can: Effectively communicate the value and quality of your products Increase customer experience Boost lead generation and sales Helps in building a strong reputation However, if you are not getting the above benefits, it means your product description needs improvements.

Customer Feedback 52

Customer Feedback Social Media Start-ups Sales 52

The DiJulius Group

DECEMBER 13, 2023

When the chips are down, what can wrestling teach us about life, entrepreneurship, and the art of excellent customer service? On this episode of The Customer Service Revolution, John and his son, the dynamic wrestler-turned-entrepreneur Johnni DiJulius, explore what the wrestling world can teach us. We meander through Johnni’s wrestling journey, his transformation into an.

Customer Service 52

Customer Service 52