Sun.Dec 22, 2024

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Techniques & best practices for effective call summarization

Callminer

Effective call summarization can make a positive difference in contact center productivity and customer service. Read this blog to learn what call summaries are, why they're important and more.

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6 ways healthcare brands achieve dominance through patient experience

CX Network

What 1,000 consumers think of the top healthcare insurers, retailers and brands in the US and Canada