Fri.Dec 06, 2024

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WHY DON’T YOUR CUSTOMERS BUY MORE?

Futurelab

#NoBullshitCX #20yearsFuturelab Ask for business. Last week I wrote about happy customers who would have no problem with actually recommending you. For some, a little nudge would be enough. Others would appreciate a voucher or giveaway to give to their peers. Others, particularly in business contexts, need to be asked openly and directly Our client, a distributor of electrical supplies in Germany, knew that their customerselectricians and installershad to have at least two separate suppliers.

NPS 130
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How to Streamline Complaint Management in NABH-Certified Hospitals?

Zonka Feedback

A patient walks into your hospital, expecting care and compassion. But something goes wronga delayed appointment, unclear instructions, or a lapse in hygiene. Frustrated, they leave not just with disappointment but a complaint that could define their entire experience.

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Pandemic maths and measuring all of marketing – Interview with Gregory Kennedy of Alembic Technologies

Adrian Swinscoe

Todays podcast is with Gregory Kennedy, VP of Marketing at Alembic Technologies, which provides AI-powered marketing analytics for C-suite executives. We talk about how Alembic is [] The post Pandemic maths and measuring all of marketing Interview with Gregory Kennedy of Alembic Technologies first appeared on Adrian Swinscoe.

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Best Strategies to Streamline NABH Complaint Management in Hospitals

Zonka Feedback

A patient walks into your hospital, expecting care and compassion. But something goes wronga delayed appointment, unclear instructions, or a lapse in hygiene. Frustrated, they leave not just with disappointment but a complaint that could define their entire experience.

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Next-Gen Cloud Contact Centers For Dummies®

What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.