Beyond Philosophy
JUNE 15, 2023
Your brand is in a relationship with your customers. Like any relationship, some of them are healthy while others are not. Unfortunately, people often form codependent or dysfunctional relationships with brands. To help yours be more beneficial than not, we have five rules about how to build strong brand relationships with your customers. We all have relationships with brands.
CX Network
JUNE 15, 2023
How chatbots and large language models are providing automated customer contact resolution, empowering businesses and agents with the tools and data they need
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Zendesk
JUNE 15, 2023
As the face of an organization, customer service is a critical component of any business. With customer expectations constantly evolving, the role of customer service professionals has become increasingly complex, requiring a unique set of skills, knowledge, and expertise. Crafting a strong resume is essential to securing job opportunities and advancing in the field.
Intercom
JUNE 15, 2023
We don’t usually consider healthcare providers as being in the customer service business – they’re providing medical treatment, after all, not answering questions about a software subscription or helping to sort out a banking query. And yet, there is a huge amount of overlap between customer service and healthcare – ultimately, both involve providing the best possible experience to the people you’re trying to help.
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom
SurveySensum
JUNE 15, 2023
Did you know that a whopping 75% of customers consider customer service as a key factor in their purchase decisions? It’s no wonder companies like Link Net , a telecommunication giant, have made it a top priority to boost their customer satisfaction scores. So, you might be wondering, “What exactly is a CSAT score , and how can it help my business?
MyCustomer Experience
JUNE 15, 2023
Your brand is in a relationship with your customers. Like any relationship, some of them are healthy while others are not.
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