Callminer

DECEMBER 17, 2023

Generative AI is extremely powerful, but when it comes to TCO it’s important to understand the implications of building your own AI-powered conversation intelligence solution vs. licensing one.

AI 344

AI 344

Adrian Swinscoe

DECEMBER 17, 2023

Today’s interview is with Debbie Levitt, who is the CXO of Delta CX and the author of Customers Know You Suck. Debbie joins me today to […] The post Customers don’t want minimally viable anything. They just want quality – Interview with Debbie Levitt first appeared on Adrian Swinscoe.

CX 113

CX Innovation Customer Experience 113

Doing CX Right

DECEMBER 17, 2023

Are you struggling to balance AI with genuine customer interactions? Discover how call center agents bridge the gap, offering invaluable insights and strategies. The post The Human Touch in the AI Era: The Crucial Role of Call Center Agents appeared first on Doing CX Right.

AI 64

AI CX Contact Center Customer Service 64

Customer Think

DECEMBER 17, 2023

Across every niche, the world of commerce is cut-throat and fast-moving. To get a leg up on the competition, most smaller players are quick to adopt new technologies and innovations.

Innovation 56

Innovation Technology Technology 56

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom

Customer Experience

Customer Think

DECEMBER 17, 2023

Anyone who’s been paying attention to the news in recent months has heard of ChatGPT, the ground-breaking artificial intelligence (AI) chatbot created by OpenAI. Like nothing else in the long-and-winding history of AI development, ChatGPT has seized the imagination of the general public.

AI 64

AI Artificial Intelligence Technology Technology 64

Customer Think

DECEMBER 17, 2023

New self-checkout solution will help retailers level the playing field between in-store and online

Technology 56

Technology Technology Retail 56