MyCustomer Experience

JULY 3, 2023

Silos. They're the dreaded beasts lurking in the corners of many organizations, often seen as the primary enemy of a unified, cohesive. 3rd Jul 2023 By Chantel@brandlove.co.

Customer Experience 103

Customer Experience 103

Hodusoft

JULY 3, 2023

Average Handle Time: A Comprehensive Guide In the call center industry, time is a lot more valuable than money. When agents learn to make the most of their stipulated time and provide superior customer service within that, then nothing can stop money from pouring in. When customers call your call center (or contact center), they need their issues and queries to be resolved as fast as possible.

Contact Center 52

Contact Center Customer Satisfaction Customer Relationship Management Start-ups 52

MyCustomer Experience

JULY 3, 2023

As the sun set on London's iconic River Thames, attendees of our 'Disrupt on the River' event found themselves not just on a boat, but at. 3rd Jul 2023 By Joe O'Brien Global Corporate Communications and PR.

Innovation 52

Innovation 52

Intercom

JULY 3, 2023

You satisfy your customers, but can you satisfy our curiosity? With Rune Rødbro, Chief Success Officer at iPaper. Please tell us a little bit about your company and what you do there. iPaper helps retail and direct selling companies in 60+ countries turn their catalogs into an inspiring buying experience. Over the past eight years, I have grown iPaper’s customer care department from a single person to nine people across three teams.

Customer Service 52

Customer Service Retail Start-ups AI 52

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom

Customer Experience

Zonka Feedback

JULY 3, 2023

Integrate your NPS Tools with Front to view your Net Promoter Score in your team's shared inbox. Here are the top NPS Tools for Front for quick responses syncing, easy tracking, and faster resolution. Net Promoter Score (NPS) is a vital indicator of customer loyalty that provides insights into how likely your customers are to recommend your product, service, business, or brand.

Net Promoter Score 52

Net Promoter Score NPS Customer Loyalty 52

Doing CX Right

JULY 3, 2023

Cindy Gallop, The "Michael Bay of Business" known for "Blowing Sh*t Up" joins Doing CX Right Podcast about how to create the next unicorn through innovative and disruptive CX strategies. The post Disruptive CX Strategies: Insights From A Woman Who Blows Sh*t Up! appeared first on Doing CX Right.

CX 52

CX Innovation 52