ECXO
APRIL 28, 2025
The HX Employee From Productivity to Purpose Why the future of work begins with what makes us human. Welcome Back to The HX Revolution If youve been with us since Article 1Welcome back, friend. If this is your first stop on the journeygrab a seat, youre right on time. This isnt your usual business series. Its a revolution. A Human Experience (HX) Revolution.
Callminer
APRIL 28, 2025
Implementing AI in a contact center isnt just a tech upgrade its a shift in how service is delivered. Read this blog for tools and best practices for using AI to enhance CX in contact centers.
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Gainsight
APRIL 28, 2025
Todays executives are experiencing an incredible amount of decision fatigue. In fact, according to Forbes , 7 out of 10 executives say burnout is negatively affecting their ability to make thoughtful, proactive decisions. Two factors contribute to the sense of overwhelm. First, the customer experience is more complex than ever. Second, the availability of data has grown exponentially.
RateMyService
APRIL 28, 2025
In Kenyan healthcare, trust is our greatest asset. Its time to live up to the loyalty our patients continue toshow. #PXWeek is more than just a time to celebrate healthcare teamsit is a reminder that patients deserve more than good clinical outcomes. They deserve dignity, clarity, empathy and respect at every touchpoint. Despite technological advancements, patients still face long queues, confusing processes and a healthcare system that can sometimes feel overwhelming.
Speaker: Lee Andrews, Founder at LJA New Media & Tony Karrer, Founder and CTO at Aggregage
This session will walk you through how one CEO used generative AI, workflow automation, and sales personalization to transform an entire security company—then built the Zero to Strategy framework that other mid-market leaders are now using to unlock 3.5x ROI. As a business executive, you’ll learn how to assess AI opportunities in your business, drive adoption across teams, and overcome internal resource constraints—without hiring a single data scientist.
The Belding Group
APRIL 28, 2025
Condescending coworkers are the colleagues who seem to look down their noses at everything you do. When they speak with you, their sentences inevitably end with that unstated, yet clear sentiment: "I think you're an idiot." Shaun Belding | www.shaunbelding.
SurveySensum
APRIL 28, 2025
Why Does Listening to the Voice of the Customer Matter? What do your customers really think about your brand? Are they satisfied? Frustrated? Or just indifferent? Heres the thing – 77% of customers have a more favourable view of brands that ask for and accept customer feedback. Thats where Voice of Customer (VoC) programs come in! But what is VOC, why is it crucial, and how can you leverage it to improve customer satisfaction and business growth?
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Intercom
APRIL 28, 2025
You satisfy your customers, but can you satisfy our curiosity? With Stephanie Smith, Manager, Customer Success at Collage. Please tell us a little bit about your company and what you do there. Collage simplifies HR for Canadian businesses. Our all-in-one HRIS software streamlines employee record management, payroll and benefits administration, time-off tracking, performance management, and more.
Execs In The Know
APRIL 28, 2025
In todays competitive gig economy, the success of a platform isn’t just measured by how quickly it delivers. Its defined by how deeply it earns the trust and loyalty of its users. At Walmart, this philosophy is shaping the future of the Spark Driver Platform, where technology, empathy, and operational excellence converge to create a better experience for gig drivers nationwide.
Gainsight
APRIL 28, 2025
Successful executives arent made overnight. They earn those positions by knowing how to connect to customers, build relationships, and drive results for their organization. But as responsibilities grow, the time to do that work gets squeezed. Thats where using AI like an Executive Assistant (EA) comes in. It gives execs back the bandwidth to stay sharp and focusedwhile also helping Customer Success Managers (CSMs) operate more efficiently every day.
The Success League
APRIL 28, 2025
Level up your impact as a CSM with our CSM Selling: Driving Retention & Expansion Value training series! Being consultative is at the heart of what makes a great Customer Success Managerand its also the foundation of effective selling. Our CSM Selling series is built for Customer Success Managers who want to level up their impact in sales, renewals, and account expansion.
Speaker: Jason Cottrell and Gireesh Sahukar
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Intercom
APRIL 28, 2025
As builders, we obsess over the AI experience – how smart it is, how fast it replies, how many conversations it resolves. But none of that matters if we dont get the pricing right. If it feels unfair, unpredictable, or misaligned with value, adoption stalls. To guide our pricing strategy, weve always been strongly led by customer feedback. Intercom had the first AI agent to pioneer value-based pricing, a decision that we came to after extensive research.
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