Adrian Swinscoe

FEBRUARY 17, 2025

This is a guest post from Gans Subramanian, Managing Partner, B-TRNSFRMD Artificial intelligence (AI) has helped the omnichannel customer experience and service industry achieve a revolutionary [] The post The AI revolution in customer service: What to expect in 2025 first appeared on Adrian Swinscoe.

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Futurelab

FEBRUARY 17, 2025

#NoBullshitCX (CW3) When planning CX initiatives, dont overpromise to customers-or yourself One of my New Years resolutions is to keep it real when it comes to CX promises. What does it actually mean? When we worked on a CX maturity assessment for a global leader in energy, we asked the client: What level of CX are you actually aiming at?. For amanufacturing organisation, simply going for what the customers want (as many self appointed gurus would recommend), is never going to be a full answer.

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The DiJulius Group

FEBRUARY 17, 2025

Shocking CX Statistics / Fast is No Longer a Luxury in Customer Experience / Do the top CX Brands Outperform their competition? Our New CXO Academy Graduates Do Top CX Brands Outperform Competitors and the Stock Market? Over the past two decades, my research has uncovered how the top customer experience companies outperform competitors and. Read Full Article The post Shocking CX Stats / Do Top CX Brands Outperform Competition appeared first on The DiJulius Group.

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SurveySensum

FEBRUARY 17, 2025

Are you still analyzing your customer feedback manually? In this digital age, where feedback can be gathered from multiple sources from social media posts to online reviews, it has become imperative that you dont miss anything as each of these customer activities can be valuable for your business. However, tracking them manually is so 2018. So whats the solution here?

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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

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Intercom

FEBRUARY 17, 2025

You satisfy your customers, but can you satisfy our curiosity? With Kostas Sveronis, Technical Support Manager at Yodeck. Please tell us a little bit about your company and what you do there. Yodeck is a digital signage company that helps you display any content you want on a TV screen. You can manage the content and the screens remotely with a few simple clicks.

Sports 52

Sports Customer Service AI Customer Experience 52

CX Network

FEBRUARY 17, 2025

Chelsea fans to receive personalized updates on matches and ticket availability, and tailored web and app experiences

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Zonka Feedback

FEBRUARY 17, 2025

React Native has become the go-to framework for developers building cross-platform mobile apps. Why? Because it enables you to create high-performing iOS and Android apps using a single codebasestreamlining development, reducing costs, and ensuring a consistent user experience across platforms.

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Execs In The Know

FEBRUARY 17, 2025

Let’s be real, we’re all swimming in data. It’s everywhere customer feedback, social media rants, cancellation notices a never-ending flood. And honestly, those raw numbers? They’re just the tip of the iceberg. They don’t tell the real story. They’re just ingredients waiting for a chef. And as CX leaders, we’re the chefs.

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Zonka Feedback

FEBRUARY 17, 2025

You're dealing with persistent back pain and need a specialist. So, like most people, you pull out your phone and search online. Two clinics pop up.

Healthcare 52

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Execs In The Know

FEBRUARY 17, 2025

Knowledge Management Systems have emerged as the key component in an organizations Generative AI (GenAI) strategies. If you are wondering why, I dare to suggest asking the Generative AI systems themselves for the answer. In early 2023, when ChatGPT was making all the headlines, many people believed it would be capable of anything. Over the last 18 months, we have learned some of the hazards of allowing GenAI systems to have free reign with questions that demand certain or exact answers.

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Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón

Enterprise commerce is at an inflection point. Rigid, monolithic platforms slow brands down, but a full replatforming is disruptive and costly. Modular architecture offers a flexible, scalable alternative - allowing enterprise brands to modernize without ripping and replacing their entire stack. Learn how a composable approach helps modernize commerce stacks while maintaining control over critical systems.

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Comm100

FEBRUARY 17, 2025

I could start this article with a history of how technology has impacted sports betting. I could drone on about the incremental benefits that iGaming operators get whenever a new tool, platform, or algorithm enters the mix. Faster odds updates, smoother interfaces, sharper risk management. All useful, sure. I wouldnt fault you for putting the dawn of AI in that same bucket.

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