Customer Think
DECEMBER 12, 2023
Image source: Canva free It began on the first of December. Google started its purge of inactive Gmail accounts to improve security and combat ongoing issues like phishing, hacked accounts, and ever-present spam. Like many things with good intentions, there is likely collateral damage. If you’re an email marketer, can you expect “business as usual”?
Experience Investigators
DECEMBER 12, 2023
Are you ready to end the year with gusto, and enter the next with a customer-centered game plan? This special episode will guide you through five essential actions every customer-focused leader must take to finish the year strong. Join me, Jeannie Walters, as we reflect on the highs, lows, and even the whimsical customer requests of the past year. We’ll discuss how to gather, categorize, and utilize feedback to identify areas of improvement and celebrate successes.
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CommBox
DECEMBER 12, 2023
In the realm of customer service, the integration of Artificial Intelligence (AI) has become increasingly prevalent, with generative AI chatbots playing a pivotal role in providing efficient and streamlined human-like support. Despite their growing popularity, lingering myths surrounding these AI-driven ‘machines’ might deter businesses from fully embracing their potential.
Comm100
DECEMBER 12, 2023
We all know that the world of customer service and support is constantly on the move. While some aspects are enduring, each year brings new opportunities and challenges that shift the landscape. This blog will delve into the top four customer service trends that are expected to take center stage in 2024. This blog is written for you, the experienced customer service professionals, who are the driving force behind these changes that will improve CX and internal efficiencies.
Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting
Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical
Win the Customer
DECEMBER 12, 2023
In today’s fast-paced digital landscape, the customer journey spans various touchpoints and channels. Businesses strive to deliver seamless experiences across these platforms, yet the challenge of maintaining consistency and personalization persists. Enter generative AI—a game-changer in revolutionizing customer experience across omnichannel environments.
Customer Think
DECEMBER 12, 2023
This is the eighth, and final, post in a series aimed at supporting the efforts of leaders, managers, and supervisors to create an inspired workforce. In summary, the first seven steps are to 1.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Zonka Feedback
DECEMBER 12, 2023
Many organizations rely on various types of surveys for collecting customer feedback to know how happy customers are about their experiences with their products and services. But many times, surveys become a boring and time-consuming task for the customers and therefore they tend to avoid responding to feedback surveys, which eventually leads to a low and inaccurate survey response.
Customer Think
DECEMBER 12, 2023
As a customer advisory board (CAB) manager, you may be wondering (or asked) whether your prospects (who hopefully will soon become customers) should be included as members of your CAB program. We can appreciate the idea behind this thinking.
NGDATA
DECEMBER 12, 2023
The dynamic digital marketing landscape in 2024 will be shaped by advanced AI personalization, voice search optimization, interactive content dominance, blockchain for enhanced security, augmented reality in e-commerce, sustainability marketing, and the evolution of video content toward short-form, live streaming, and interactive formats. Businesses that adapt to these trends will remain relevant and position themselves as industry leaders.
Customer Think
DECEMBER 12, 2023
With integrated simulation training and call analysis, customer care leaders can connect immersive learning and agent assessment to foster continuous skills improvement
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
NGDATA
DECEMBER 12, 2023
Banks' success depends on attracting and retaining a mix of startups and enterprise clients, and innovative growth methods are needed. Using modern CRM systems to improve data management can bridge the traditional gap between marketing and sales, make communication with existing and potential customers more relevant, and overcome the challenges of business banking.
Zonka Feedback
DECEMBER 12, 2023
With 63% of shopping journeys originating online, the significance of online customer experiences is paramount. While website surveys play a pivotal role, understanding their varied applications and targeted feedback goals is key to their efficacy.
NGDATA
DECEMBER 12, 2023
Community banks, often overshadowed by larger institutions, are experiencing a resurgence in growth due to big bank branch closures and their unique ability to meet the specific needs of local communities. Technological advancements, such as partnerships with fintech companies, are enabling community banks to offer competitive services while maintaining personalized, human-centered customer experiences.
SurveySensum
DECEMBER 12, 2023
Online surveys, telephonic surveys, paper surveys, etc., are all about exploring the minds of a mass of people. These survey forms help in knowing the likes, dislikes, characteristics, and expectations of people and help gather concrete and accurate results for making vital business decisions. Customer feedback surveys give you insights into understanding their needs and hence improve business products and services.
Speaker: Jay Allardyce, Deepak Vittal, Terrence Sheflin, and Mahyar Ghasemali
As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.
NGDATA
DECEMBER 12, 2023
Banks that allocate more resources to marketing strategies tend to outperform their competitors in several key areas such as loan growth, deposit growth, and revenue generation. This is particularly evident among smaller banks that utilize marketing to boost brand recognition and awareness. Notably, banks with the most significant revenue growth prioritize loan growth over deposit growth in their marketing efforts.
Customer Think
DECEMBER 12, 2023
Generative AI is reshaping the world of customer service. By powering a new generation of chatbots, AI has given businesses a powerful tool for enhancing the customer experience that is always available, endlessly scalable, and able to leverage natural language processing to engage in a user-friendly way.
NGDATA
DECEMBER 12, 2023
Financial marketers now rely on customer data platforms (CDPs) to collect and aggregate all relevant consumer information from various sources to gain a complete, comprehensive view of their customers' needs and behaviors. This 360-degree view of the customer journey provides valuable insights that enable marketers to personalize messages, offers, and experiences for each individual customer, increasing the effectiveness and impact of their marketing campaigns.
Customer Think
DECEMBER 12, 2023
Amazon’s Jeff Bezos famously quipped, “If you make customers unhappy in the physical world, they might each tell six friends. If you make customers unhappy on the Internet, they can each tell 6,000.
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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.
1 to 1
DECEMBER 12, 2023
Most companies are eager to implement AI solutions to improve customer experiences, but few have the data or technology ready to go to make it happen. Those are some of the insights gleaned from TTEC Digital’s State of AI in the Contact Center research report. The research was designed to define where the CX market is when it comes to AI adoption, and what’s holding them back.
Customer Think
DECEMBER 12, 2023
It seems to be generally accepted that the main objective of every business is to fulfil its mission or vision statement, along with its green credentials. Laudable as this may be, in reality the purpose of any commercial business is to make profits for the benefit of its shareholders and employees by satisfying customers.
SugarCRM
DECEMBER 12, 2023
Welcome to the third part of our four-part series, Mastering Sales ROI in Manufacturing: A SugarCRM Guide. In this third part, we dive into how to master automating sales processes for maximum efficiency. In the first two parts of our series, we discussed The Strategic Facets of Lead and Opportunity Management and The Art and Science Behind Sales Forecasting.
Customer Think
DECEMBER 12, 2023
For fashion retailers, the dream of never running out of stock and having just enough inventory can be a reality with effective apparel inventory management. By utilizing this system, they’ll always stay ahead in terms of trends and ensure their stock is ready for any situation.
Speaker: Evelyn Chou
Choosing the right business intelligence (BI) platform can feel like navigating a maze of features, promises, and technical jargon. With so many options available, how can you ensure you’re making the right decision for your organization’s unique needs? 🤔 This webinar brings together expert insights to break down the complexities of BI solution vetting.
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