Customer Think
DECEMBER 12, 2023
Image source: Canva free It began on the first of December. Google started its purge of inactive Gmail accounts to improve security and combat ongoing issues like phishing, hacked accounts, and ever-present spam. Like many things with good intentions, there is likely collateral damage. If you’re an email marketer, can you expect “business as usual”?
Experience Investigators
DECEMBER 12, 2023
Are you ready to end the year with gusto, and enter the next with a customer-centered game plan? This special episode will guide you through five essential actions every customer-focused leader must take to finish the year strong. Join me, Jeannie Walters, as we reflect on the highs, lows, and even the whimsical customer requests of the past year. We’ll discuss how to gather, categorize, and utilize feedback to identify areas of improvement and celebrate successes.
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Comm100
DECEMBER 12, 2023
We all know that the world of customer service and support is constantly on the move. While some aspects are enduring, each year brings new opportunities and challenges that shift the landscape. This blog will delve into the top four customer service trends that are expected to take center stage in 2024. This blog is written for you, the experienced customer service professionals, who are the driving force behind these changes that will improve CX and internal efficiencies.
CommBox
DECEMBER 12, 2023
In the realm of customer service, the integration of Artificial Intelligence (AI) has become increasingly prevalent, with generative AI chatbots playing a pivotal role in providing efficient and streamlined human-like support. Despite their growing popularity, lingering myths surrounding these AI-driven ‘machines’ might deter businesses from fully embracing their potential.
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Artificial intelligence (AI) adoption has risen dramatically in the customer service industry over the last few years. But many contact centers have yet to implement AI. In this eBook, we give an introduction to how customer service leaders are using AI to improve their customer experience.
Win the Customer
DECEMBER 12, 2023
In today’s fast-paced digital landscape, the customer journey spans various touchpoints and channels. Businesses strive to deliver seamless experiences across these platforms, yet the challenge of maintaining consistency and personalization persists. Enter generative AI—a game-changer in revolutionizing customer experience across omnichannel environments.
Customer Think
DECEMBER 12, 2023
This is the eighth, and final, post in a series aimed at supporting the efforts of leaders, managers, and supervisors to create an inspired workforce. In summary, the first seven steps are to 1.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Zonka Feedback
DECEMBER 12, 2023
Many organizations rely on various types of surveys for collecting customer feedback to know how happy customers are about their experiences with their products and services. But many times, surveys become a boring and time-consuming task for the customers and therefore they tend to avoid responding to feedback surveys, which eventually leads to a low and inaccurate survey response.
Customer Think
DECEMBER 12, 2023
As a customer advisory board (CAB) manager, you may be wondering (or asked) whether your prospects (who hopefully will soon become customers) should be included as members of your CAB program. We can appreciate the idea behind this thinking.
NGDATA
DECEMBER 12, 2023
The dynamic digital marketing landscape in 2024 will be shaped by advanced AI personalization, voice search optimization, interactive content dominance, blockchain for enhanced security, augmented reality in e-commerce, sustainability marketing, and the evolution of video content toward short-form, live streaming, and interactive formats. Businesses that adapt to these trends will remain relevant and position themselves as industry leaders.
Customer Think
DECEMBER 12, 2023
With integrated simulation training and call analysis, customer care leaders can connect immersive learning and agent assessment to foster continuous skills improvement
Speaker: Becky Parisotto and John Vurdelja
Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever
NGDATA
DECEMBER 12, 2023
Banks' success depends on attracting and retaining a mix of startups and enterprise clients, and innovative growth methods are needed. Using modern CRM systems to improve data management can bridge the traditional gap between marketing and sales, make communication with existing and potential customers more relevant, and overcome the challenges of business banking.
Zonka Feedback
DECEMBER 12, 2023
With 63% of shopping journeys originating online, the significance of online customer experiences is paramount. While website surveys play a pivotal role, understanding their varied applications and targeted feedback goals is key to their efficacy.
NGDATA
DECEMBER 12, 2023
Community banks, often overshadowed by larger institutions, are experiencing a resurgence in growth due to big bank branch closures and their unique ability to meet the specific needs of local communities. Technological advancements, such as partnerships with fintech companies, are enabling community banks to offer competitive services while maintaining personalized, human-centered customer experiences.
SurveySensum
DECEMBER 12, 2023
Online surveys, telephonic surveys, paper surveys, etc., are all about exploring the minds of a mass of people. These survey forms help in knowing the likes, dislikes, characteristics, and expectations of people and help gather concrete and accurate results for making vital business decisions. Customer feedback surveys give you insights into understanding their needs and hence improve business products and services.
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51% of contact center leaders have already integrated AI into customer interactions. Those leveraging AI for conversation analysis are seeing faster resolution times, improved customer satisfaction, and reduced agent burnout. Ready to learn more about how AI is transforming the contact center landscape? Download our full report to discover key trends, implementation strategies, and the most critical KPIs for measuring AI success in contact centers.
NGDATA
DECEMBER 12, 2023
Banks that allocate more resources to marketing strategies tend to outperform their competitors in several key areas such as loan growth, deposit growth, and revenue generation. This is particularly evident among smaller banks that utilize marketing to boost brand recognition and awareness. Notably, banks with the most significant revenue growth prioritize loan growth over deposit growth in their marketing efforts.
Customer Think
DECEMBER 12, 2023
Generative AI is reshaping the world of customer service. By powering a new generation of chatbots, AI has given businesses a powerful tool for enhancing the customer experience that is always available, endlessly scalable, and able to leverage natural language processing to engage in a user-friendly way.
NGDATA
DECEMBER 12, 2023
Financial marketers now rely on customer data platforms (CDPs) to collect and aggregate all relevant consumer information from various sources to gain a complete, comprehensive view of their customers' needs and behaviors. This 360-degree view of the customer journey provides valuable insights that enable marketers to personalize messages, offers, and experiences for each individual customer, increasing the effectiveness and impact of their marketing campaigns.
Customer Think
DECEMBER 12, 2023
Amazon’s Jeff Bezos famously quipped, “If you make customers unhappy in the physical world, they might each tell six friends. If you make customers unhappy on the Internet, they can each tell 6,000.
Speaker: Carolyn Clark and Miriam Connaughton
Forget predictions, let’s focus on priorities for the year and explore how to supercharge your employee experience. Join Miriam Connaughton and Carolyn Clark as they discuss key HR trends for 2025—and how to turn them into actionable strategies for your organization. In this dynamic webinar, our esteemed speakers will share expert insights and practical tips to help your employee experience adapt and thrive.
1 to 1
DECEMBER 12, 2023
Most companies are eager to implement AI solutions to improve customer experiences, but few have the data or technology ready to go to make it happen. Those are some of the insights gleaned from TTEC Digital’s State of AI in the Contact Center research report. The research was designed to define where the CX market is when it comes to AI adoption, and what’s holding them back.
Customer Think
DECEMBER 12, 2023
It seems to be generally accepted that the main objective of every business is to fulfil its mission or vision statement, along with its green credentials. Laudable as this may be, in reality the purpose of any commercial business is to make profits for the benefit of its shareholders and employees by satisfying customers.
SugarCRM
DECEMBER 12, 2023
Welcome to the third part of our four-part series, Mastering Sales ROI in Manufacturing: A SugarCRM Guide. In this third part, we dive into how to master automating sales processes for maximum efficiency. In the first two parts of our series, we discussed The Strategic Facets of Lead and Opportunity Management and The Art and Science Behind Sales Forecasting.
Customer Think
DECEMBER 12, 2023
For fashion retailers, the dream of never running out of stock and having just enough inventory can be a reality with effective apparel inventory management. By utilizing this system, they’ll always stay ahead in terms of trends and ensure their stock is ready for any situation.
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A high-quality customer experience creates loyal customers for years to come and makes for an easy win against businesses that are competing on other factors like price and quality. We partnered with ContactBabel to uncover the biggest hurdles businesses face when trying to improve CX and offer practical suggestions to overcome them.
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