Callminer

MARCH 6, 2024

ChatGPT and generative AI have captured the attention of individuals and organizations alike. This blog explores the use of AI in data analytics to process, analyze, and derive insights.

AI 182

AI 182

Comm100

MARCH 6, 2024

The immediacy and convenience of live chat has catapulted the technology into a go-to support channel for consumers and an essential tool for businesses. Gone are the days when customers could only get slow and often frustrating support via email or phone. And far gone are the days when agents had little to no information about the customer they were speaking to and were restricted to serving one user at a time.

AI 111

AI Customer Service Sales Customer Satisfaction 111

Customer Think

MARCH 6, 2024

Marketers have long argued that a strong brand can induce customers to pay premium prices, increase customer loyalty, and drive growth. But until recently, it’s been difficult for marketers to explain exactly why and how a strong brand produces these results.

Customer Loyalty 69

Customer Loyalty 69

The Squawk Point

MARCH 6, 2024

A Case Study of a Dysfunctional Culture Nick Wallis writes a story that should be a work of science fiction. Like Jurassic Park, he takes a ridiculous premise but then plays the idea through in a totally believable way. Nobody could recreate the dinosaurs, but good fiction takes a bizarre proposition and makes the outcome plausible. Likewise, no Chief Executive would allow her organisation to wrongfully prosecute and imprison innocent contractors and employees.

Government 69

Government Technology Technology 69

Advertisement

What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

Contact Center

Customer Think

MARCH 6, 2024

Difficult customers! Every business has them, and no one likes to get customer feedback that is challenging to handle. So what’s the secret to turning difficult customers into loyal advocates?

Customer Feedback 64

Customer Feedback Customer Loyalty 64

The DiJulius Group

MARCH 6, 2024

When a child’s future seems etched by adversity, the power of a dream can be revolutionary. On this episode of The Customer Service Revolution, JKatie Eichenauer of Believe in Dreams joins John. We unwrap the emotions of transforming childhood trauma into triumph. Their discussion ventures into the stories of children rising above their circumstances, revealing.

Customer Service 64

Customer Service 64

NGDATA

MARCH 6, 2024

Banks and credit unions should focus on increasing customer engagement to win a larger share of their financial business. Reviving sputtering relationship growth with existing customers can help in cross-selling. Source The post Engaging Existing Customers Drives Banks’ Cross-Sell Success appeared first on NGDATA.

52

52

Hodusoft

MARCH 6, 2024

E-commerce Customer Support: How BPO Can Elevate Your Service Experience Are you an e-commerce business struggling to provide seamless and efficient customer support services? If yes, then you must understand what factors define the success of e-commerce. Primarily, the success of e-commerce or any customer service-related company is measured through increased customer satisfaction and loyalty.

E-commerce 52

E-commerce Contact Center Social Media Gaming 52

NGDATA

MARCH 6, 2024

The financial sector is evolving rapidly, and traditional financial institutions need to adapt to emerging technologies. Leveraging AI and machine learning will help credit unions provide personalized recommendations. Borrowers must prioritize how they're paying off debt and maintain open communication with their student loan lender. Source The post Forecasting the Future of Finance appeared first on NGDATA.

Finance 52

Finance Machine Learning AI Technology 52

SurveySensum

MARCH 6, 2024

Businesses have yet to be known to thrive out of sheer luck. We might see a business and think ‘That is got to be luck’ but no, the grass is greener on the outside. Multiple metrics are considered that help shape the success of businesses. For example, these are some of the key metrics: businesses keep track of the visitors to their website and their interactions on the page – how many bounced off the page, at what point of the page they left, and from what keywords they get converted fro

E-commerce 52

E-commerce Social Media Customer Acquisition Sales 52

Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón

Enterprise commerce is at an inflection point. Rigid, monolithic platforms slow brands down, but a full replatforming is disruptive and costly. Modular architecture offers a flexible, scalable alternative - allowing enterprise brands to modernize without ripping and replacing their entire stack. Learn how a composable approach helps modernize commerce stacks while maintaining control over critical systems.

B2C

NGDATA

MARCH 6, 2024

Credit card interest rate margins have risen due to multiple factors, including the growth in subprime accounts, the shift to upfront pricing, and the increase in revolving accounts. The Consumer Financial Protection Bureau (CFPB) blames anti-competitive pricing behavior for excessive APR margins, but the root causes of the development suggest a well-functioning and competitive industry expanding access to affordable credit.

52

52

Help Scout

MARCH 6, 2024

Elevate your communication with sales email templates and best practices that engage and convert.

Sales 49

Sales 49

NGDATA

MARCH 6, 2024

Customer DNA uses customer data to provide a complete view of customers, enabling enterprises to create personalized experiences that increase brand loyalty and customer value. With predictive capabilities, Customer DNA helps enterprises stay ahead of the competition and deliver exceptional customer experiences. Source The post Blog Post: What is Customer DNA?

Customer Experience 52

Customer Experience 52

VOZIQ

MARCH 6, 2024

In 2023, the synergy between customer-facing leaders and technology reached new heights. In particular, artificial intelligence (AI) played a vital role in helping them achieve customer retention and lifetime value breakthroughs. It redefined how their businesses connect, engage, and retain their valuable customer base I will highlight the five proven AI-driven practices that successful customer retention leaders implemented in the past year.

AI 40

AI Customer Retention Artificial Intelligence Machine Learning 40

Advertisement

Faster response times mean happier customers Are your customers on hold too long? Nearly half of consumers find hold times unacceptable, and a quarter will leave your brand because of it. Our latest report reveals how companies are affected by wait times and the impact on customer satisfaction. Read the report to get insights into the impact of long hold times and areas for opportunities.

Customer Service

NGDATA

MARCH 6, 2024

Credit unions provide savings on fees and interest rates for banking services and loans. The Credit Card Competition Act could impact their ability to offer these benefits, potentially driving interchange income down. Some credit unions share this revenue with their communities. The bill's supporters argue that increased competition will benefit consumers, but its impact on savings is debatable.

52

52