Callminer

NOVEMBER 23, 2023

Read this blog to learn how real-time guidance allows customer service agents to optimize the time they spend with customers by receiving in-the-moment suggestions to improve an interaction.

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Customer Experience Customer Service 182

Bill Quiseng

NOVEMBER 23, 2023

Print Happy Thanksgiving to everyone! Today, for those of us in or from the United States, we celebrate Thanksgiving. So I want to take this opportunity to express my appreciation and gratitude for the many who helped me as I recover. Some of you may know that I suffered a stroke in April 2021. When I retired, I was planning to be a customer CARE speaker and then everything went south.

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Customer Service 88

CX Network

NOVEMBER 23, 2023

The complete guide to the contact center, its importance to enhance customer loyalty and the technology and people that underpin it

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Contact Center Customer Loyalty Technology Technology 64

Qmatic

NOVEMBER 23, 2023

The need for flexible, comfortable, and convenient solutions is on high rise across industries, and virtual queuing with mobile tickets is a progressive solution. It is possible to increase the use and application of mobile tickets.

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Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting

Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical

Customer Satisfaction

SurveySensum

NOVEMBER 23, 2023

What is an NPS tool? How to choose the right NPS tool? A Detailed Comparison of the Top 5 NPS Tools SurveySensum Qualtrics NiceReply Delighted GetFeedback InMoment Zonka Feedback Qualaroo SurveyMonkey AskNicely Retently SurveySparrow Medallia Hotjar CustomerGauge Conclusion FAQs on NPS tools If customer happiness is the objective then NPS aka net promoter score is one of the best ways to get there.

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NPS Net Promoter Score Sentiment Analysis Social Media 52

Logicalware

NOVEMBER 23, 2023

It’s safe to say that AI has been on everyone’s lips throughout 2023. In fact, it has been so ubiquitous that Collins dictionary even named AI the word of the year in 2023. Yet, a burning question remains; What does the future hold for AI? To explore this, we invited Xiaopeng Li, AI Lead at Microsoft, to share his insights at our annual event, Elevate ’23.

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Artificial Intelligence AI Sentiment Analysis Machine Learning 52

BeyondPhilosophy

NOVEMBER 23, 2023

Every time I turn my television on, I regret it. Is it the programming? Is productivity wasted? Wistful feelings of stardom never pursued? No. I regret buying my Sony TV. The menu system is not very intuitive. It’s slow. The settings seem to change without warning. This bloody thing drives me around the bend. Watch Colin talking about this on YouTube: Subscribe to our YouTube channel here to see all the latest videos!

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Customer Feedback Sales Customer Relationship Customer Experience 52

SurveySensum

NOVEMBER 23, 2023

95% of consumers would read online reviews before making a purchase. This alone is enough to justify the need for digitizing customer experience. The landscape of digital customer interactions is expanding, offering businesses a multitude of touchpoints to engage with their clientele. The ability to track these interactions empowers businesses to craft more personalized and efficient experiences.

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Customer Experience E-commerce CX AI 52

MyCustomer Experience

NOVEMBER 23, 2023

Every time I turn my television on, I regret it. Is it the programming? Is productivity wasted? Wistful feelings of stardom never pursued?

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SugarCRM

NOVEMBER 23, 2023

FSIoffice has been an essential player in the office supply industry for over 60 years. With a clear vision and mission to offer quality office supplies to companies and schools, their current product portfolio encompasses more than 40,000 products, ranging from furniture, chairs, janitorial supplies, breakroom supplies, and more. Their customer portfolio has reached an impressive 5,000 active customers and an existing customer base of 20,000 contacts.

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CRM Close the Loop ML Sales 26

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

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