Callminer

NOVEMBER 23, 2023

Read this blog to learn how real-time guidance allows customer service agents to optimize the time they spend with customers by receiving in-the-moment suggestions to improve an interaction.

Customer Experience 182

Customer Experience Customer Service 182

Bill Quiseng

NOVEMBER 23, 2023

Print Happy Thanksgiving to everyone! Today, for those of us in or from the United States, we celebrate Thanksgiving. So I want to take this opportunity to express my appreciation and gratitude for the many who helped me as I recover. Some of you may know that I suffered a stroke in April 2021. When I retired, I was planning to be a customer CARE speaker and then everything went south.

Customer Service 88

Customer Service 88

Beyond Philosophy

NOVEMBER 23, 2023

Every time I turn my television on, I regret it. Is it the programming? Is productivity wasted? Wistful feelings of stardom never pursued? No. I regret buying my Sony TV. The menu system is not very intuitive. It’s slow. The settings seem to change without warning. This bloody thing drives me around the bend. Watch Colin talking about this on YouTube: Subscribe to our YouTube channel here to see all the latest videos!

Customer Feedback 78

Customer Feedback Sales Customer Relationship Customer Experience 78

Qmatic

NOVEMBER 23, 2023

The need for flexible, comfortable, and convenient solutions is on high rise across industries, and virtual queuing with mobile tickets is a progressive solution. It is possible to increase the use and application of mobile tickets.

52

52

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom

Customer Experience

SurveySensum

NOVEMBER 23, 2023

What is an NPS tool? How to choose the right NPS tool? A Detailed Comparison of the Top 5 NPS Tools SurveySensum Qualtrics NiceReply Delighted GetFeedback InMoment Zonka Feedback Qualaroo SurveyMonkey AskNicely Retently SurveySparrow Medallia Hotjar CustomerGauge Conclusion FAQs on NPS tools If customer happiness is the objective then NPS aka net promoter score is one of the best ways to get there.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

Logicalware

NOVEMBER 23, 2023

It’s safe to say that AI has been on everyone’s lips throughout 2023. In fact, it has been so ubiquitous that Collins dictionary even named AI the word of the year in 2023. Yet, a burning question remains; What does the future hold for AI? To explore this, we invited Xiaopeng Li, AI Lead at Microsoft, to share his insights at our annual event, Elevate ’23.

AI 52

AI Artificial Intelligence Sentiment Analysis Innovation 52

SurveySensum

NOVEMBER 23, 2023

95% of consumers would read online reviews before making a purchase. This alone is enough to justify the need for digitizing customer experience. The landscape of digital customer interactions is expanding, offering businesses a multitude of touchpoints to engage with their clientele. The ability to track these interactions empowers businesses to craft more personalized and efficient experiences.

Customer Experience 52

Customer Experience E-commerce CX AI 52

CX Network

NOVEMBER 23, 2023

The complete guide to the contact center, its importance to enhance customer loyalty and the technology and people that underpin it

Contact Center 62

Contact Center Customer Loyalty Technology Technology 62

MyCustomer Experience

NOVEMBER 23, 2023

Every time I turn my television on, I regret it. Is it the programming? Is productivity wasted? Wistful feelings of stardom never pursued?

40

40

SugarCRM

NOVEMBER 23, 2023

FSIoffice has been an essential player in the office supply industry for over 60 years. With a clear vision and mission to offer quality office supplies to companies and schools, their current product portfolio encompasses more than 40,000 products, ranging from furniture, chairs, janitorial supplies, breakroom supplies, and more. Their customer portfolio has reached an impressive 5,000 active customers and an existing customer base of 20,000 contacts.

CRM 26

CRM Close the Loop ML Sales 26

Speaker: Jason Cottrell and Brian Walker

Brands used to look for a commerce platform that could do everything. But over time, one vendor was no longer enough to meet a brand’s needs, so they added, and added, and added— and now it's essential that these vendors work well together. That’s composable, and it’s important to get it right. Customers and your board expect you to be in new channels and to adapt quickly to market change.

Customer Experience