ECXO

JANUARY 16, 2024

The European Customer Experience Organization (ECXO) is delighted to announce our first Linkedin live session in 2024: The Yes Code: Cracking the Practical Side of AI-Empowered Customer Conundrum with Lior Arussy at On February 7th at 2 pm CET – 1 pm GMT – 8 am EST Subscribe here: [link] Featuring one of the world’s leading authorities on customer experience, transformation, and change.

AI 156

AI CXM CX Innovation 156

C3Centricity

JANUARY 16, 2024

The World Has Changed. Everyone is talking about the importance of customer centricity. But they should be actioning quantum customer centricity! Let me explain. Many people think that customer centricity is the same as customer experience. They’re wrong! At least if they are thinking about the traditional CX model. As we start a new year, I am celebrating the official launch of the New CX Model Quantum Customer Centricity™ (QC²) … Beyond CX.

Customer Experience 114

Customer Experience CX Touchpoint Customer Service 114

Intercom

JANUARY 16, 2024

The future of customer service is human + AI. A future where human intelligence and artificial intelligence combine to make customer service remarkable. In March of last year – in pursuit of this future – we released our breakthrough AI chatbot, Fin. Fin automatically resolves customer issues with safe, accurate, conversational answers based solely on your support content.

AI 89

AI Customer Service Sentiment Analysis Artificial Intelligence 89

Customer Think

JANUARY 16, 2024

Artificial Intelligence: An Overview and Evolving Responsively Artificial Intelligence (AI) involves creating intelligent computer systems that operate autonomously. These systems possess the ability to learn, adapt, make decisions and act in a manner similar to the human brain, utilizing advanced techniques such as Large Language Models (LLMs) and Generative AI.

Artificial Intelligence 78

Artificial Intelligence AI Technology Technology 78

Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting

Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical

Customer Satisfaction

Helpt

JANUARY 16, 2024

Introduction So you've decided to outsource your tech support? That's a smart decision! Perhaps the driving force behind this choice was your ambition to offer 24/7/365 support , a necessity in today's always-on world. Or maybe the decision was influenced by the high costs associated with hiring and maintaining a full-time, in-house IT staff. Outsourcing is a strategic move that aligns with the need for efficient, responsive support, crucial for sustaining customer satisfaction and staying compe

Customer Satisfaction 52

Customer Satisfaction Business Operations Customer Relationship Business Growth 52

Customer Think

JANUARY 16, 2024

Like many B2B marketing agencies, even though we’re a professional services business and don’t sell or re-sell technology, our firm gets marketed to regularly by companies looking to recruit us as a channel partner.

B2B 69

B2B Technology Technology 69

Customer Think

JANUARY 16, 2024

Customer service emerges as a vital difference in the fast-paced and complex world of logistics, where the smooth transportation of goods is crucial. The term “customer service in logistics” refers to a complex collection of contacts and operations that extend beyond cargo deliveries.

Transportation 69

Transportation Customer Service 69

Experience Investigators

JANUARY 16, 2024

Could transforming your organization into a customer-first powerhouse be the key to unlocking unprecedented growth and loyalty? On this episode of Experience Action, Jeannie Walters engages with a truly insightful listener question, exploring how to permeate a customer-first mindset throughout every leadership tier. She dissects the vital necessity for senior leadership’s committed involvement and its ripple effect on a company’s success.

Customer Experience 52

Customer Experience Education CX Customer Feedback 52

SurveySensum

JANUARY 16, 2024

Looking to develop new products and kick your business up a notch ? Hold your horses; You better pay attention to your target market! Here’s the thing: Customer-centric brands are 60% more profitable than those that are not. As such, listening to what your potential and regular customers have to say does matter. That’s where customer feedback comes in for your product development initiative.

Innovation 52

Innovation Non-Profits Social Media Customer Feedback 52

Customer Think

JANUARY 16, 2024

TextMR uses generative AI to analyse qualitative text data to a high standard and allows for easy understanding of insights

AI 64

AI 64

Advertisement

Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

VOC

SurveySensum

JANUARY 16, 2024

Looking to develop new products and kick your business up a notch ? Hold your horses; You better pay attention to your target market! Here’s the thing: Customer-centric brands are 60% more profitable than those that are not. As such, listening to what your potential and regular customers have to say does matter. That’s where customer feedback comes in for your product development initiative.

Innovation 52

Innovation Non-Profits Social Media Customer Feedback 52

Customer Think

JANUARY 16, 2024

The key differentiator for any brand is its customer experience – the sum total of all the activities it performs. As competition intensifies, the need for creating excellent and outstanding CX only amplifies further!

CX 56

CX Customer Experience 56

Zonka Feedback

JANUARY 16, 2024

Creating surveys from scratch can be a tedious task. Are you tired of sifting through mediocre responses? Do you wish to receive valuable feedback without the hassle?

Customer Feedback 52

Customer Feedback 52

Customer Think

JANUARY 16, 2024

I buy everything on Amazon. Suppose I want something; that is where I go first. Not only that, it’s usually the only place I go. It’s habitual, and breaking it would be difficult for anyone. But not impossible. Today, let’s look at seven ways you can change habits to improve your return on investment.

Customer Loyalty 53

Customer Loyalty 53

Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

AI

SugarCRM

JANUARY 16, 2024

The ever-complicated, often regressive, sibling relationship between sales and marketing would be comical if it weren’t so frustrating. These two departments depend on each other to be successful , yet often don’t take the time to offer ideas and support on sales marketing needs. But think about it for a second. As a functioning, deal closing, money-making department, sales is almost entirely dependent on the work of marketing.

Sales 26

Sales Social Media Customer Acquisition Education 26

Customer Think

JANUARY 16, 2024

Mark Twain once said, “Twenty years from now you will be more disappointed by the things that you didn’t do than by the ones you did so.” That quote is about living a “no regrets” life. No regrets thinking is great mindset to install into your sales organization.

Sales 49

Sales 49