DMG Consulting
DECEMBER 1, 2023
Agent Attrition in Contact Centers Donna Fluss addresses how to reduce agent attrition in the contact center. The post Agent Attrition in Contact Centers appeared first on DMG Consulting.
InteractionMetrics
DECEMBER 1, 2023
Looking to hire a Net Promoter Score company? Most Net Promoter Score companies will offer to send your NPS survey, but that’s the easy part. Most likely, what you really care about is doing your survey in a way that: Reflects well on your brand Enables you to boost your score Tracks results over time The key to increasing your Net Promoter Score is understanding the core principles of customer experience (CX) and knowing when (and when not) to use NPS.
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SurveySensum
DECEMBER 1, 2023
We live in a digital age where reaching a targeted audience comes without limits. Thanks to the Internet and digital marketing, businesses can now sell to a much bigger audience. However, that same digital world makes it possible for customers to tarnish a business’s reputation simply by sharing their experiences with others. Since leaving testimonials and sharing thoughts online is easier than ever, customer feedback can make or break a business.
Zonka Feedback
DECEMBER 1, 2023
Ever wondered what users truly think about your product or website? How do they navigate through your website or what features do they find most useful?
Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting
Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical
Conversation Agent
DECEMBER 1, 2023
The biggest players in AI push messianic tech-utopia through mass media. It's making us miserable. America is enamored with magic. Its cultural belief in the power of manifestation, energy, and positive thinking goes way back. “Learn how to use the concept of the reality distortion field (RDF) to bend reality in your favor and achieve your goals,” says an article in Forbes.
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