DMG Consulting
DECEMBER 1, 2023
Agent Attrition in Contact Centers Donna Fluss addresses how to reduce agent attrition in the contact center. The post Agent Attrition in Contact Centers appeared first on DMG Consulting.
InteractionMetrics
DECEMBER 1, 2023
Looking to hire a Net Promoter Score company? Most Net Promoter Score companies will offer to send your NPS survey, but that’s the easy part. Most likely, what you really care about is doing your survey in a way that: Reflects well on your brand Enables you to boost your score Tracks results over time The key to increasing your Net Promoter Score is understanding the core principles of customer experience (CX) and knowing when (and when not) to use NPS.
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SurveySensum
DECEMBER 1, 2023
We live in a digital age where reaching a targeted audience comes without limits. Thanks to the Internet and digital marketing, businesses can now sell to a much bigger audience. However, that same digital world makes it possible for customers to tarnish a business’s reputation simply by sharing their experiences with others. Since leaving testimonials and sharing thoughts online is easier than ever, customer feedback can make or break a business.
Zonka Feedback
DECEMBER 1, 2023
Ever wondered what users truly think about your product or website? How do they navigate through your website or what features do they find most useful?
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom
Conversation Agent
DECEMBER 1, 2023
The biggest players in AI push messianic tech-utopia through mass media. It's making us miserable. America is enamored with magic. Its cultural belief in the power of manifestation, energy, and positive thinking goes way back. “Learn how to use the concept of the reality distortion field (RDF) to bend reality in your favor and achieve your goals,” says an article in Forbes.
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