The Belding Group

SEPTEMBER 23, 2024

The Rare Mindset That Successful Leaders Share It was 25 years ago. My business partner and I were walking away from a meeting with a newly-hired mid-level manager in a mid-sized retail company. “How long,” I said, “do you suppose it will be before this guy is the CEO of a large organization?” “Five […] Shaun Belding | www.shaunbelding.

Retail 130

Retail 130

The DiJulius Group

SEPTEMBER 23, 2024

“Great leaders make the world a better place; they are willing to do what it takes, make the necessary sacrifices, and rally others to do the same.” The Critical Importance Our Work Plays in Our Meaning and Purpose A study of Shell Oil employees found that those who retired at 55 and lived to be. Read Full Article The post How To Motivate Today’s Workforce appeared first on The DiJulius Group.

Customer Experience 98

Customer Experience 98

Help Scout

SEPTEMBER 23, 2024

Implementing AI Support is challenging. Here are the main issues your support team will need to overcome and why the ROI is worth the effort.

AI 59

AI CX 59

SurveySensum

SEPTEMBER 23, 2024

Ever felt like you were walking a tightrope, trying to keep your customers happy without falling off the edge? To ace the CX walk, you must find the sweet spot between meeting customer expectations and wowing them. What’s in it for you? Simply put, revenue boost. Brands that nail CX see revenue jump by 4-8%, leaving the industry average in the dust.

CX 52

CX Customer Experience Social Media Text Analytics 52

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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

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