ECXO
MAY 16, 2024
Customer-centric leadership – what does it mean? In an increasingly competitive world where customer needs and expectations are continuously evolving, the concept of “customer-centric leadership” has become a cornerstone for driving successful businesses. Being customer-centric is not just a trendy phrase; it involves a deeper understanding of and alignment with customer needs, desires, and experiences.
Beyond Philosophy
MAY 16, 2024
A Master Class Part 2: Unlocking the Psychology of Customer Experience Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: This issue is the second in an eight-part master class series unlocking the psychology of Customer Experience. In our last episode, you might recall that we covered some common cognitive shortcuts or heuristics that customers use in their decision-making.
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Lumoa
MAY 16, 2024
Before we begin, we’d like to set the expectations for you dear readers. We’re tackling a complex yet crucial topic in machine learning and AI development. And our goal? To make this intricate subject easy to understand for everyone, whether you’re an expert in the field or just starting to get curious. Here’s our promise: We’ll keep things as straightforward as possible.
Zonka Feedback
MAY 16, 2024
Every year, some of the great CX leaders and professionals come together to share their insights and experiences about CX, learn from each other, and explore the best practices and CX trends in CX events and conferences held globally. Attending these events helps you learn more about how to keep customers happy to develop lasting customer relationships, discover new CX strategies, and stay updated with the latest CX trends, technologies and ideas.
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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
Help Scout
MAY 16, 2024
Let's take a look at how Help Scout's customer support team uses the tag and custom field Inbox features.
InteractionMetrics
MAY 16, 2024
Can you read your customers’ minds? I didn’t think so — which is why you’re reading about customer experience research firms. Pick the right firm, and you’ll understand your customers and get inside their heads! Over 100 years ago, Ford Motor Company founder Henry Ford advised, “If there is any one secret of success, it lies in the ability to get the other person’s point of view and see things from his angle.” This observation ignited the auto indu
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Gainsight
MAY 16, 2024
Like the final bell of the school year, the end of day 2 at Pulse is always bittersweet. Everything always seems to happen too fast, which is why we love to recap all the best moments here. We say it’s for you, but it’s also for us. Let’s dive into our newest, favorite memories! Two-Way Communication Is at the Core of the Best Communities We’ve had special guests at every Pulse, but it felt like everyone in the St.
NGDATA
MAY 16, 2024
The Jack Henry Strategy Benchmark survey found that growing deposits is a top priority for financial institutions. Both banks and credit unions plan to increase tech spending on fraud detection, digital banking, and data analytics. Net interest margin compression and deposit attrition/displacement are top concerns. Financial institutions plan to embed fintech and serve niche markets like SMBs.
Intercom
MAY 16, 2024
It’s no secret that AI is creating an entirely new way of working for customer service teams. And while the benefits are obvious, embracing a completely new way of working can still feel pretty daunting. The good news is that it doesn’t have to. While teams are becoming increasingly excited about AI’s potential – like its ability to automate away routine tasks and focus on more nuanced, challenging problems – there’s still some uncertainty around how to actually get up and running wi
NGDATA
MAY 16, 2024
The survey by TD Bank shows that 90% of small-business owners are optimistic about the next 12 months. However, concerns about inflation and increasing costs are prevalent. Additionally, 64% expect to need additional credit or financing, with various intentions for its use. Source The post Bank Survey: Small-business owners optimistic about their future appeared first on NGDATA.
Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón
Enterprise commerce is at an inflection point. Rigid, monolithic platforms slow brands down, but a full replatforming is disruptive and costly. Modular architecture offers a flexible, scalable alternative - allowing enterprise brands to modernize without ripping and replacing their entire stack. Learn how a composable approach helps modernize commerce stacks while maintaining control over critical systems.
LitmusWorld
MAY 16, 2024
Leveraging NPS® to Identify and Nurture Brand Promoters for Business Growth In today’s competitive landscape, where customer experience reigns supreme, businesses need to continuously measure and enhance their CX performance in order to stay relevant. Hence it is imperative to choose a metric that is a powerful indicator of customer […] Leveraging NPS to Identify and Nurture Brand Promoters for Business Growth appeared on LitmusWorld.
NGDATA
MAY 16, 2024
Anoka Hennepin Credit Union is set to merge with Topline Financial Credit Union, creating a combined entity managing over $1.1 billion in assets and serving nearly 70,000 members across 15 counties in Minnesota. Key executives are expected to receive retention bonuses as part of the merger, and the focus remains on providing enhanced value and expanded services to members while maintaining a commitment to financial inclusion and community support.
SurveySensum
MAY 16, 2024
In this competitive era, where consumer preferences are constantly evolving, businesses need more than their instinct to go forward. They actually need to understand their target audience – their demands and needs. And market research helps with just that. Market research empowers businesses to stay ahead of the curve, identify emerging opportunities, mitigate risks, and ultimately drive growth and profitability.
NGDATA
MAY 16, 2024
Community banks face compliance challenges due to regulations and limited resources. AI offers solutions to streamline compliance processes and free up resources for customer-focused activities. Tools like HawkAI, TridentAI, Greenlite, Shiboleth, and Parcha empower community banks to navigate compliance requirements more efficiently. Source The post Navigating compliance in community banking: AI brings opportunity appeared first on NGDATA.
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Faster response times mean happier customers Are your customers on hold too long? Nearly half of consumers find hold times unacceptable, and a quarter will leave your brand because of it. Our latest report reveals how companies are affected by wait times and the impact on customer satisfaction. Read the report to get insights into the impact of long hold times and areas for opportunities.
SugarCRM
MAY 16, 2024
Established in 1949 on the outskirts of Detroit, Moeller Precision Tool has grown from a small family-owned business to a global powerhouse. With plans to expand to six manufacturing sites by 2024 and already spanning across 19 countries, Moeller serves a wide array of industries, from automotive to aerospace, delivering top-notch tooling solutions and unparalleled customer service.
Execs In The Know
MAY 16, 2024
PHOENIX, Ariz., May 16, 2024 — Global customer experience (CX) industry leader Execs In The Know (EITK) is pleased to announce its fall Customer Response Summit (CRS) , a CX leadership event, will be held in Palm Springs, California on September 24-26, 2024. CRS is best known for its “Leaders Learning From Leaders” agenda which offers a unique experience that promotes open learning, sharing, networking, and engagement among fellow leaders and practitioners who oversee CX, customer care, and
Gainsight
MAY 16, 2024
Another Pulse means a new crop of GameChanger award winners. Recognizing innovation and leadership in the customer success industry is one of our favorite parts of the entire event. This year, the winners truly inspired us and we are so excited to celebrate their achievements. Without further ado, here are the 2024 GameChanger Award Winners! The Architect: Lucid Software The first award is The Architect, a company that goes above and beyond to build a thriving customer community.
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