Callminer
AUGUST 14, 2024
One of the most obvious benefits of AI is its potential to improve CX. Learn how AI has revolutionized companies' ability to engage with customers, analyze data, and make strategic decisions.
Bill Quiseng
AUGUST 14, 2024
QUI TAKEAWAY: You can’t satisfy customers with disengaged employees. Start there. CARE for your people first. COMMUNICATE openly, interactively, frequently, and continuously any information your people need and want to know. Listen empathetically to their concerns, questions, and complaints. Express compassion and encouragement. APPRECIATE your people’s roles and responsibilities.
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Adrian Swinscoe
AUGUST 14, 2024
Today’s interview is with Gopi Polavarapu, Chief Solutions Officer at Kore.ai, a market leader in Conversational AI platform space. Gopi joins me today to talk about […] The post Agents view agent-assist technology as more important than a competitive salary – Interview with Gopi Polavarapu at Kore.ai first appeared on Adrian Swinscoe.
Customer Think
AUGUST 14, 2024
Powered by an in-house LLM, Analyze reduces ticket volume by 30% and boosts containment rates by 10%
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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
InteractionMetrics
AUGUST 14, 2024
Each interaction your customers have with your company’s representatives gives them either a positive or a negative view of your company. In other words, your customer service is either promoting your brand or driving your customers away. If you’re not sure how your customers perceive your customer service, it’s time for a customer service consulting firm.
Customer Think
AUGUST 14, 2024
Software is the lifeblood of modern business & the ability to rapidly create, deploy, and manage software applications is critical for business success. The Forrester report on Modern Application Development (MAD) services highlights the transformative potential of MAD combined with agile methodologies.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Customer Think
AUGUST 14, 2024
One of the most primary parameters to measure your company’s success is customer loyalty – how likely your clients are to come back to you for future purchases. According to recent data, 63% of consumers are willing to pay more to shop with the brands to which they are loyal.
SurveySensum
AUGUST 14, 2024
Do you want to improve your customer experience but don’t know where to start? Why not start by talking to your customers? Having a decent conversation with your customers, and taking their feedback might sound basic but it is as important as designing elaborate campaigns. This is important because your customers might be leaving you silently after bad experiences and you have no clue about it.
Customer Think
AUGUST 14, 2024
In this Sales Leadership Awakening podcast, Erika Glenn, Chief Growth Officer of Redox, shares how overcoming confidence issues transformed her leadership. She discusses the importance of self-confidence, authenticity, and open conversations in sales and offers practical tips on preparation, communication, and individualized coaching for boosting confidence in sales teams.
Help Scout
AUGUST 14, 2024
Ready to transform your ecommerce strategy? Learn how WhatsApp can help you connect with customers, drive sales, and create lasting relationships.
Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón
Enterprise commerce is at an inflection point. Rigid, monolithic platforms slow brands down, but a full replatforming is disruptive and costly. Modular architecture offers a flexible, scalable alternative - allowing enterprise brands to modernize without ripping and replacing their entire stack. Learn how a composable approach helps modernize commerce stacks while maintaining control over critical systems.
Customer Think
AUGUST 14, 2024
Is your reward program a donkey or an elephant? And if you know, what should you do about it? It’s a highly timely question, because consumer preferences—even for loyalty programs—differ along political lines, according to 2024 polling data by CivicScience.
ECXO
AUGUST 14, 2024
Listen to your canary During the late 19th and early 20th centuries, coal mining was an essential industry, providing fuel for various industries and households. However, mining was an inherently dangerous job, primarily due to the presence of toxic gases like carbon monoxide, methane, and others that could accumulate in the mines. Miners needed a reliable and early warning system to detect these hazardous gases.
Customer Think
AUGUST 14, 2024
In this three-part series I will take you on a journey through the world of Generative AI (GenAI) and explore all it offers the marketer today … and tomorrow. First, let’s consider whether GenAI can live up to the hype?
Customer Think
AUGUST 14, 2024
The digital transformation has opened up new avenues for businesses to innovate, optimize operations, and enhance customer experiences. One of the most revolutionary trends in this realm is the rise of low-code no-code platforms.
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Faster response times mean happier customers Are your customers on hold too long? Nearly half of consumers find hold times unacceptable, and a quarter will leave your brand because of it. Our latest report reveals how companies are affected by wait times and the impact on customer satisfaction. Read the report to get insights into the impact of long hold times and areas for opportunities.
Customer Think
AUGUST 14, 2024
In an era marked by rapid technological advancements, shifting market dynamics, and evolving societal norms, the role of leadership is more complex than ever. Traditional leadership models, often rooted in stability and predictability, are being challenged by a world that demands agility and responsiveness.
Customer Think
AUGUST 14, 2024
For those of you who watched any of the Olympics, you might have seen Snoop Dogg swimming with Michael Phelps (“Will someone please get me some oxygen!”), or holding the Olympic Torch, or trying to throw a javelin. Snoop Dogg, you see, was the NBC Goodwill Ambassador to the Games.
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