Callminer
AUGUST 6, 2024
This blog explores how AI analytics has improved call centers beyond its basic functions, empowering them to drill down important metrics, review conversations, and better understand customers.
ECXO
AUGUST 6, 2024
Future Thinking: A Complex and Multifaceted Ability that Deeply Influences Customer Experience On Customer Experience, future thinking involves envisioning and planning for future needs, preferences, and behaviors of customers. When companies struggle with future thinking, it can negatively influence their ability to meet customer expectations and adapt to changing market conditions.
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Experience Investigators
AUGUST 6, 2024
Ready for another CX Pulse Check? Special Co-host David Avrin joins Jeannie Walters on Experience Action to highlight current events and innovations in customer experience (CX) and discuss their impact for CX leaders. What would our world look like if businesses prioritized protecting their service workers from abusive customers? First, we navigate a cultural revolution in Japan, where companies are redefining traditional norms to support their employees.
Help Scout
AUGUST 6, 2024
Learn how to turn customers into loyal advocates with effective strategies for building lasting relationships, enhancing customer experiences, and fostering organic growth.
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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
C3Centricity
AUGUST 6, 2024
Adopting a customer-first strategy isn’t just an option these days. But did you know that, perhaps surprisingly, it can answer most business challenges? And it is therefore essential for the survival and growth of every single business. Yet, I know that this paradigm shift can present formidable challenges that many organisations struggle to overcome.
Execs In The Know
AUGUST 6, 2024
Have you been wondering what’s next for customer experience (CX) in this rapidly evolving digital landscape? As CX leaders, we’re constantly asked to balance innovation with a human touch, and that challenge has never been more pronounced than it is today with the rise of artificial intelligence (AI). But here’s a question worth pondering: Are you ready to lead your team into this new era?
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Execs In The Know
AUGUST 6, 2024
We’re thrilled to unveil the CX Vendor Directory , a powerful new tool designed to elevate your customer experience (CX) strategy. This comprehensive resource is packed with information on top industry providers, making it easier than ever to find the right partners to enhance your CX initiatives. Our CX Vendor Directory is not just a list—it’s a dynamic platform where you can explore detailed company profiles, discover innovative services, and make meaningful connections.
Smart Customer Service
AUGUST 6, 2024
Technavio projects 55 percent growth over the next four years for the conversational computing technology market.
SurveySensum
AUGUST 6, 2024
Did you know that 73% of customers are more likely to trust a brand they already know? When it comes to creating strategies to make customers keep coming back to you, brand awareness is your way in. Brand awareness is what makes your brand stand out among your competitors. I mean think about it – if potential customers are unaware of your brand they are obviously going to choose your competitor no matter how good your product or service is.
Zonka Feedback
AUGUST 6, 2024
Imagine having a crystal ball that could predict your customers' loyalty and highlight areas needing improvement. This is what Net Promoter Score (NPS) feedback offers to businesses. In today's competitive market, understanding and leveraging customer feedback is no longer optional—it's a necessity.
Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón
Enterprise commerce is at an inflection point. Rigid, monolithic platforms slow brands down, but a full replatforming is disruptive and costly. Modular architecture offers a flexible, scalable alternative - allowing enterprise brands to modernize without ripping and replacing their entire stack. Learn how a composable approach helps modernize commerce stacks while maintaining control over critical systems.
SugarCRM
AUGUST 6, 2024
What we'll Cover: Decoding the Buyer’s Journey: What IS the Dark Funnel? The “dark funnel” is where a significant portion of the buyer’s journey occurs beyond the reach of traditional sales and marketing visibility. How can you identify and influence those hidden touchpoints? How Can the Dark Funnel Empower Your Sales Strategy? More and more purchasing decisions are happening inside the dark funnel—parts of the buyer’s journey that are invisible to sales and marketing teams.
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