ECXO
OCTOBER 23, 2024
Customer Service + AI = Customer Success 3.0 In the current extremely competitive (and sometimes even aggressive) market landscape, in which the power of the purchasing decision is in the hands of the customers and that quality and agility have become a given, organizations strive to provide exceptional customer experiences. customer support has become a critical differentiator for organizations across industries.
CX Network
OCTOBER 23, 2024
Brands need to see loyalty as an experience, not just a program.
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Hodusoft
OCTOBER 23, 2024
A Comprehensive Guide to Net Promoter Score: History, Calculation Formula, Survey Tips If you are an entrepreneur or a business professional, you probably know what the term ‘Net Promoter Score’ means. If not, then you must have been asked this question by at least one company at some point in your life: “On a scale from zero to ten, how likely are you to recommend this brand and its products to a friend, family member, or colleague?
SurveySensum
OCTOBER 23, 2024
A good NPS score is all relative. The true value of NPS data comes from identifying trends, themes, etc, rather than evaluating each individual score. Therefore, rather than focusing on the universal number, it is imperative to compare NPS scores over time to gain a better understanding of your NPS program and identify recurring themes and pain points.
Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting
Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical
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