SurveySensum

OCTOBER 25, 2024

Closure is just as important as the beginning. And the same goes for your survey process. How? – With Survey Redirect. Instead of just a generic “Thank you for your time” screen, with Survey Redirect you can actively engage with your customers here and take the survey process to the next level. Want to learn how to enhance your survey game and keep your customer hooked even after the survey is done?

Start-ups 52

Start-ups NPS Gaming Customer Satisfaction 52

CX Network

OCTOBER 25, 2024

Discover how grocers, DIY stores and beauty brands are upgrading their customer experience with the latest digital tools

Retail 59

Retail CX Customer Experience 59

Hodusoft

OCTOBER 25, 2024

Can AI-Powered Contact Centers Enhance Patient Care? Discover Insights at HoduSoft’s Webinar! Over the past few years, the healthcare industry has evolved greatly with technological advancements, and Artificial Intelligence (AI) is at the forefront of this transformation. Whether offering personalized care or carrying out seamless hospital operations, AI technology has reshaped the patient experience massively.

Contact Center 52

Contact Center AI Healthcare Artificial Intelligence 52

Execs In The Know

OCTOBER 25, 2024

Even though it has been a month since the Customer Response Summit, one comment by Chase Auto’s Chief Marketing and Customer Experience Officer, Renee Horne, really stuck with me. In her keynote, Renee mentioned how Chase Auto takes employee feedback seriously because their thoughts often serve as an early indicator of customer responses. This makes a lot of sense, especially in the customer service space.

Customer Service 52

Customer Service Contact Center AI Artificial Intelligence 52

Advertisement

What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

Contact Center