Sat.Oct 26, 2024

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Zendesk Strengthens Human and AI Partnership in Major Solution Upgrades

Smart Customer Service

Zendesk's new omnichannel AI agents and agent copilot offerings boost human and AI collaboration across workflows, including voice AI.

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Cost-Cutting, GenAI Drive Contact Center Outsourcing

Smart Customer Service

Companies sign more service contracts, quickly adopt new technologies to improve customer experience, ISG says