Sat.Sep 21, 2024

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Beyond Resolution: How to Ensure Customers Realize Value Through Service and Support

Customer Think

By Jennifer MacIntosh, VP Analyst and John Quaglietta, VP Analyst in the Gartner Customer Service & Support Practice While organizations initially attract customers with their value proposition, customers renew and expand their relationships based on the actual value they realize.

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What You Need to Know About Data-Driven TV

Customer Think

As we hurtle towards 2025, TV is rapidly evolving into a powerful, data-driven platform. eMarketer estimates that addressable TV advertising will reach $6 billion next year in the United States alone.